At Too Good To Go, we have an ambitious goal: to inspire and empower everyone to fight food waste.

Why do we need to do that? Because more than 1/3 of the food produced in the world is wasted. And that has a huge impact on the health of our planet - Did you know that 10% of greenhouse gas emissions come from food waste and loss?

As the world’s largest food waste-fighting app, we connect stores that have unsold, surplus food with consumers who buy and enjoy it. But we’re more than an app: we are a certified B Corporation, and our mission is to inspire and empower everyone to take action against food waste, so we’re doing all we can to create educational tools, make our knowledge as accessible as possible, find new business solutions and even change legislation to reduce food waste.

We’re growing fast, with our community of 67 million users in 17 countries saving more than 174 million meals from going to waste - we are incredibly proud of this, but there’s still a lot more we want to achieve.

Your mission

Reporting to the Head of Key Accounts and contributing as a valued member of our Key Accounts team where you work closely together with Key Account Managers and other Key Partner Managers. Key Account Managers work mainly at the HQ level, whereas you will be the main contact for the key accounts in your portfolio, at store level. You track KPIs in dashboards, build strong relationships with store and regional managers, and follow up on opportunities and issues, ensuring that your key account stores perform at their best, whilst encouraging sustainable behaviour to help us grow our mission and save meals!

Your role

• Responsible for a portfolio of key accounts at store level, leading supply initiatives at stores, and monitoring success, quality and scaling.
• A proud ambassador radiates our mission, vision and brand. 
• Build and maintain both store and regional manager relationships, being the go-to person for these stakeholders.
• Own all success metrics for your stores and use data to drive your work, and reinforce decisions: Supply, Supply per Store, Refunds, cancellations, New Supplying Stores Lost, Ratings.
• Accountability as the main contact for your portfolio of partners and their MyStore account.
• You monitor and maintain high-quality service and growth of partners, this may require you to collaborate with other departments, including Marketing and Care.
• Encourage partner involvement to increase sustainable behaviour at store level, by rolling out relevant projects.
• Carry out necessary administrative tasks directly impacting your portfolio of stores, such as regular follow-ups and discussing customer feedback and reviews.
• Manage partner interaction via email, chat and phone calls, working in a target-driven manner to reach the supply and quality targets.
• Develop strong expertise in Retail to be able to customise at best your store segment journey and come up with innovative ideas.
• You work together on opportunities and issues when relevant with Key Account Managers who have contact with the HQ in your portfolio.

Requirements

• Extensive experience in Account Management or Business Development, with a focus on retail accounts such as supermarkets, convenience stores, grocery stores or discount food stores.
• Outstanding communication skills with excellent commercial acumen and who is able to build long-term relationships with stakeholders.
• Data-driven and able to gain insights from data and present it to stores for upselling and making recommendations.
• You have the ability to work cross-functionally to develop strategies to grow Key Account stores.
• You are fluent in both Dutch and English.
• You are energised by the perpetually changing environment that characterises a scale-up.
• You are a self-starter who is efficient and able to manage your own workload, but also get energy from working together in a team and actively contributing to team meetings and targets.
• You have a true passion for sustainability and fighting food waste - you understand the urgency of action for the planet.

Our values

We fight together: food waste is a big beast to fight. We can do it if we fight together as Waste Warriors with no ego. We believe in a #oneteam.

We raise the bar: we always push for more. We work smart, smash barriers and elevate one another.

We keep it simple: our ambitions are bold but our solutions are simple.

We build a legacy: we’re proud of the change we’re driving. 

We care: we always look out for each other. Caring is also about the way we do business. We do the right thing. 

What we offer

• A rare opportunity to work in a social impact company (and certified B Corp) where you can use your commercial skills to drive positive change.
• An open company culture where you have the independence and room to unleash your creativity.
• A strong team culture where successes are celebrated together, being part of the commercial Key Account team.
• A beautiful office in the centre of Amsterdam (with a roof terrace!).
• A salary in line with the market, including a facilitating pension arrangement, parental leave agreements and yoga/boot camp lessons are part of our benefits.
• The experience of being part of an international company with over 1200 enthusiastic and highly talented teammates across 17 countries – always ready to share knowledge and support!
• Strong personal as well as professional development in a thriving, high-growth scale-up environment.

How to apply

• We take recruitment very seriously, so please carefully read everything we have written above. Please also check our website and international media in order to get a good overview of Too Good To Go.
• Submit your CV and Cover letter in English.
• Please note that we only accept applications coming through our platform. No CV or Cover Letter will be accepted by email or LinkedIn direct messaging.
• As part of our recruitment process there will be a video screening and a case study presentation.

Job Ref: #LI-RS1