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Customer Relations Representative
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Tokio Marine HCC is Hiring a Customer Relations Representative Near Salem, NH

Doing work that matters could make all the difference!
Are you someone with customer service experience that wants to be part of a company that does impactful work? 
On Call International
On Call Internationalis a leading provider of travel risk management and travel assistance services. Bring to the table your established customer service skills to a unique and fast-growing company. For more than two decades, On Call International has helped millions of people with their travel problems, big and small. From serious medical and security emergencies, to lost passports and missing luggage, On Call is dedicated to our mission of helping travelers every day—and now YOU have a unique opportunity to help us carry out this mission!ScheduleMonday - Friday 10:30am - 7:00pm
Hybrid schedule opportunity

Customer Relations RepresentativeWe are presenting the opportunity for a Customer Relations Representative role in our NEW Carmel, IN office and will report to the Operations Supervisor.

The Customer Relations Representative Role is very essential to the success of the work we do. There are many responsibilities that come along with this position, some of which include supporting the Global Response Center by answering all medical referral, benefits, and claims questions. Some more examples include inbound verbal and written communications to the beneficiary and providers while utilizing the world class customer service that we take pride in being known for. It is important to recognize that the person who takes on this role needs to be reliable and dependable. With a new location in Carmel, IN, we are providing an exciting opportunity to be part of our team as they enter a new office space in a great location!

Performance Objectives:As you consider this role, we want to be open and clear about what your performance objectives will be and what is expected of someone taking on this position. We have created a timeframe with the hope that those applying understand there is a lot of the opportunity for progression.

30 Days- Gain an understanding of the Customer Relations Representative Process: During this time establish knowledge on company systems, protocols and processes required to successfully answer referral, benefits, and claims calls. We provide the necessary training to be successful in this position, and the duration of this training is dependent on the individual.

90 Days- Manage inbound phone inquiries: During the first 90 days, be able to handle all inbound phone calls and assist customers and providers with understanding their medical benefits and the claims process and status.

6 Months- Assist customers & providers: During the first 6 months employees should be proficient in all inbound customer and provider inquiries with minimal supervision. This includes, but is not limited to, phone inquiries, email communications and chat conversations with members.

Position Knowledge & Requirements:Education High School diploma or equivalent

Experience Experience in travel and hospitality industry, insurance claims processing, or foreign language skills are encouraged, but not required.

Insurance and medical knowledge are not required and will be trained on but is preferred.

*If your experience matches these requirements, please apply with a COVER LETTER INCLUDING SALARY RANGE REQUIREMENTS.

Qualities & Skills:

  • Ability to be empathetic towards people speaking with and their situations.
  • Outstanding customer service skills.
  • Strong and proper phone etiquette – this position communicates with people who need assistance during difficult situations and maintaining a calm and professional tone is very important.
  • Strong multi-tasking skills, meaning listening & comprehending what is being said and relaying that information accurately without delaying the process.
  • Computer knowledge beneficial.

Tokio Marine HCC Group of companies offers a competitive salary and employee benefit package. We are a successful, dynamic organization experiencing rapid growth and are seeking energetic and confident individuals to join our team of professionals. The Tokio Marine HCC Group of Companies is an equal-opportunity employer.

Please visit www.tmhcc.com for more information about our companies.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Insurance

POST DATE

09/11/2022

EXPIRATION DATE

10/02/2022

WEBSITE

tmhcc.com

HEADQUARTERS

PLANO, TX

SIZE

1,000 - 3,000

FOUNDED

1974

TYPE

Private

CEO

BYRD PRESTON

REVENUE

$1B - $3B

INDUSTRY

Insurance

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About Tokio Marine HCC

Tokio Marine is a commercial insurance agency that provides health, accident, travel, property and casualty insurance products and services.

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If you are interested in becoming a Customer Relations Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Relations Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Relations Representative job description and responsibilities

A Customer Relations Representative comes under the career category of Customer Service Representative.

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Customer relations representatives assist the customers with their needs by offering products and services according to their requirements and budget limitations.

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They may also sell newly launched products to the customers, discuss features and usability, and generate payments and delivery details.

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Customer Relations Representatives who work for utility and telecommunications companies may help customers with service problems, such as outages.

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Customer Relations Representative must recommend a solution to the customer who, hopefully, agrees to the fix.

01/29/2022: Lansing, MI

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Relations Representative jobs

Customer Relations Representative must be patient and polite, especially when dealing with difficult or angry customers.

02/12/2022: Tuscaloosa, AL

Customer Relations Representatives need to be able to communicate and convey their message to the customers to run a successful business.

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Always exhibit a positive attitude and effectively diffuse and handle difficult customer situations.

02/26/2022: Roanoke, VA

Customer Relations Representative must be able to catch on quickly and be open to learning new systems, software, and willing to help out where ever necessary.

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Start with awareness and training.

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Step 3: View the best colleges and universities for Customer Relations Representative.

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