5 Guest Services Representative - Burnsville, MN Jobs in Burnsville, MN
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Toca USA is Hiring a Guest Services Representative - Burnsville, MN Near Burnsville, MN
At TOCA Everybody Plays! We seek to transform the soccer experience by building communities that inspire everybody to play. This shared TOCA experience is the basis of a global, inclusive TOCA community in which we all share our love of the World’s most popular sport.
What makes a TOCA Teammate? An individual that seeks to...
- Play Hard
- Care Deeply
- Grow Together
- Strive for Excellence
- Create Awesome Experiences
Job Description Highlights:
Reports To: Assistant General Manager
Location: Burnsville, MN
Flexible Schedule: Minimum of 15 - 20 hours a week including weekend availability
Role Scope and Requirements:
The TOCA Guest Service Representative will represent TOCA as the first person a customer sees and talks to when they walk through the door or call on the phone. This person is passionate about their job, can communicate in a welcoming and customer focused manner, and multi-task.
- Scheduling customers via text, email, phone calls, and in person
- Staying organized across multiple tasks
- Communicating TOCA’s programming and membership model.
- Greeting customers and making them feel welcome
- Fielding any questions and inquiries from current and prospective clients
- Excellent communicator within a team of players, clients, families, and support staff
- Calling former customers to invite them back to TOCA
- Responding to voicemails and emails
- Opening and closing of the Center
- Tracking inventory and supplies
- Assisting Center Manager with any and all tasks to maintain operational excellence
Knowledge and Experience:
- A passion and knowledge for soccer and sports
- Positive attitude and outlook within the role
- Reliable and accountable to perform all functions of the position
- Problem solver and able to adapt in any situation with clients and through TOCA standards
- An individual that is teachable, coachable, and a continuous learner
- Professionalism within the workplace and a positive ambassador for TOCA
- Excellent oral & written communication skills across a variety of teams and staff
- Comfortable on multiple technological platforms
- High character individual that focuses on relationships and enjoys working with people
- Ability to use technology to help themselves become more efficient and effective in maintaining relationships with clients
- Experience working in a guest facing job
- Experience working with clients and customers of different ages from youth to adult
- Prior experience within a gym or other bookable training positions is a plus
TOCA Football, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
About TOCA:
TOCA was founded in 2016 by two-time U.S. World Cup and former MLS and English Premier League midfielder Eddie Lewis. He led the development of TOCA's training platform, which employs a proprietary ball machine, digitized targets, and a data-enhanced app to create a welcoming environment for players at every level. TOCA Football, Inc. is currently the largest soccer center operator in North America and an official soccer training partner of MLS.
To learn more, visit tocafootball.com.
Job Summary
Part Time
$42k-63k (estimate)
09/29/2022
10/14/2023
toca.us
Wheeling, IL
<25
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The job skills required for Guest Services Representative - Burnsville, MN include Guest Service, Scheduling, Futures, Written Communication, Coordination, Working With People, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Services Representative - Burnsville, MN. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Services Representative - Burnsville, MN. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest Services Representative - Burnsville, MN positions, which can be used as a reference in future career path planning. As a Guest Services Representative - Burnsville, MN, it can be promoted into senior positions as a Concierge Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Services Representative - Burnsville, MN. You can explore the career advancement for a Guest Services Representative - Burnsville, MN below and select your interested title to get hiring information.
If you are interested in becoming a Guest Services Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Services Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Services Representative job description and responsibilities
Accepts payment, makes change and presents departing guest checkout statements.
02/11/2022: Biloxi, MS
Consistently delivers high-quality guest experiences with a focus on building guest relations and exceeding guests expectations.
03/07/2022: Wichita Falls, TX
They organize and maintain the cleanliness of the front desk area at all times and lead guests to the appropriate department.
01/26/2022: Little Rock, AR
Verifying guest details upon arrival and allocating guest rooms.
03/17/2022: Lorain, OH
The Guest Services Representative represents the hotel to the guest throughout all stages of the guest's stay.
01/03/2022: Boulder, CO
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Services Representative jobs
The Guest Services Representative will ensure the guests have a great experience.
01/27/2022: New York, NY
A guest service representative generally needs to have excellent communication skills.
12/31/2021: Lafayette, LA
Listen, understand and take action.
01/18/2022: Chico, CA
Measure and analyse customer feedback.
02/22/2022: Canton, OH
They also do greetings upon arrival of the guest and making them feel welcomed
02/17/2022: Santa Maria, CA
Step 3: View the best colleges and universities for Guest Services Representative.
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