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Customer Service Representative
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$49k-64k (estimate)
Full Time Just Posted
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Evoqua Water Technologies is Hiring a Customer Service Representative Near Houston, TX

About Evoqua Water Technologies

We are excited to announce that Evoqua has now joined Xylem. By uniting our complementary approaches, products, and expertise, we enable our customers to dramatically improve the way water and wastewater is used, managed, conserved, re-used, and returned to nature. Together, we bring uniquely powerful capabilities to solving the world's greatest water challenges.

At every level, our global team is committed to access, equity, inclusion, and diversity. Our goal is for all our colleagues to be involved, respected, valued, connected, and free to bring their authentic selves and ideas. If you are excited and passionate about solving water, we want to hear from you.

Our more than 22,000 diverse employees are helping communities in more than 150 countries become water-secure. Apply today and Let's Solve Water.

At Evoqua, we are committed to fostering and maintaining an inclusive and diverse workplace where employees can be their authentic selves. If this position interests you and you possess the minimum qualifications, we encourage you to apply as you could be the right fit for this or other roles we are looking to fill. Evoqua encourages all candidates meeting the minimum qualifications/requirements for the position to apply.

Position Summary

Individual contributor that executes more difficult tasks within a process or sub process ensuring that individual performance goals for that process are met, while exhibiting a proficient understanding of the impact to other process areas.

What we can offer you

Core Responsibilities and Tasks

Responds promptly to customer inquiries through various channels.

Recognizes sense of urgency and prioritizes orders and requests accordingly

Primarily responsible for the processing a higher volume of incoming and outgoing calls for internal & external customers

Collaborates with appropriate intercompany resources

Inputs and/or modifies service order requests based on customer need and provides customer confirmation

Follows clearly documented departmental standard operating procedures

Process customer payments and provide proof of payment to customer

Provide customer invoices on demand

Generate and deliver customer specific service reports via SAP as requested

Perform tasks in accordance with the standard work document and performance metrics for that given process

Support Customer Service Rep I's to solve advanced problems and escalations that pertain to their focus

Position Requirements

FORMAL EDUCATION:

Required:

High school diploma or equivalent plus 2 years of applicable work experience in customer support (with phone or customer facing) OR Bachelors degree with demonstrated capability in comparable work environment.

KNOWLEDGE & EXPERIENCE:

Required:

Excellent written and verbal communication skills utilizing multiple channels.

Strong analytical problem solving and decision-making skills

Ability to handle difficult or sensitive situations

Excellent time management and organizational skills

Working knowledge of Products/Services

Demonstrated understanding of Customer Success

Collaboration Skillsets to enable support to peers as necessary

Additional Details

Live our culture and exemplify our Growth Enabling Behaviors to be highly enabled to deliver, highly empowered to succeed and highly accountable to lead.

Evoqua Water Technologies prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation or any other category protected by applicable federal, state or local law. Evoqua Water Technologies takes affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.

EEO is The Law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity

EEO is the Law - Poster (PDF) (http://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf)

Evoqua does not accept unsolicited resumes/candidates from search firms.

Job Summary

JOB TYPE

Full Time

SALARY

$49k-64k (estimate)

POST DATE

03/28/2024

EXPIRATION DATE

04/10/2024

WEBSITE

evoqua.com

HEADQUARTERS

PITTSBURGH, PA

SIZE

3,000 - 7,500

FOUNDED

1913

TYPE

Public

CEO

RON C KEATING

REVENUE

$1B - $3B

INDUSTRY

Durable Manufacturing

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About Evoqua Water Technologies

Evoqua is a Pennsylvania-based utility company that provides water treatment, filtration and related services for industries such as construction, healthcare and marine.

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