At Tive we imagine a world fully transparent, where everything and everyone is connected. We want to pioneer beyond what the world thought possible so what others hold near and dear arrives on time and in full.We believe and live four core company values:1. Create transparency first, everything else second: We believe the strongest trust belongs to those who are transparent, open and deliver on their word.2. Make it simple: We expect to do the work and deliver technical solutions to complex problems, simply.3. At Tive, we’ve got your back: We hold fierce loyalty to our people.4. Relentless iteration to find a better way: Our energy to learn new things and create solutions every day is unmatched anywhere in the world.Tive exists to solve the real time visibility challenges related to one of the world’s largest and most complex networks: global logistics and supply chain. Our team is focused on giving our customers the most access to accurate, live, and meaningful information about their shipments. Whether by road or rail, ocean or air, Tive is the most innovative and accurate way for companies to track their cargo.Tive is seeking a Technical Support Manager to lead and motivate a team of staff to ensure they're giving the best customer service possible whilst handling queries and complaints from both internal and external customers. As a leadership role you will develop, coach and provide consistent feedback to team members This role works collaboratively across all areas of the business, including sales, operations, product and engineering to drive the performance of the overall Customer Success team. The Technical Support Manager will lead, manage, and maintain all activities related to customer troubleshooting and support.There are two key aspects of this function – delivering value to our customers through your team and managing team initiatives to move business results forward.We celebrate diversity and consider it key to our success as a team and a company. We are proud to be an equal opportunity employer, and we are committed to creating an inclusive environment of mutual respect for all employees.