Client Director

COMPANY INTRODUCTION: Tiger Pistol, the most award-winning collaborative advertising platform, makes high-performance social advertising simple and scalable for clients and their partners, removing the barriers to customer acquisition, sales growth, and partner loyalty. Tiger Pistol's Collaborative Advertising Platform utilizes advanced technology and automation to unite enterprise brands, resellers, or agencies with their partners to acquire and engage new customers within their local communities. As a Meta (formerly Facebook) Business Partner, Tiger Pistol is the largest third-party publisher of collaborative social ads worldwide, supporting clients in 22 global markets with more than 700,000 campaigns published annually.

Tiger Pistol employees live our best collaborative life, with accountability, empathy, transparency, passion, and boldness.

Curious? Ambitious? Every day at Tiger Pistol is a chance to succeed.

JOB DESCRIPTION: As a Client Director, you are responsible for strategically managing the growth of assigned client accounts, and for delivering results for the client by cross-functionally working with internal stakeholders from Product and Customer Engagement. The Client Director works directly with clients to ensure client retention, satisfaction, results, and overall platform growth across their assigned client portfolio. This position can be anywhere as it is a remote-based position.

Responsibilities:

• Form deep and enduring relationships with senior decision-makers at clients, serve as a trusted advisor to their business, and demonstrating ongoing value by driving client outcomes

• Develop a deep understanding of the client and their industry; including business initiatives, industry trends, competitive landscape, and marketplace dynamics

• Add strategic value to the relationship and grow from initial opportunities to multi-year relationships

• Problem solve and operationalize issues raised by clients and end-users

• Identify growth opportunities and potential risks for each individual client

• Liaise with relevant internal stakeholders and teams, such as Product & Engineering, Operations, Client Solutions, and Marketing, to ensure service is delivered

• Take ownership of the financials for clients including forecasts, budgets, and investments

  Requirements:

• 6 years experience in Client Management

• 4 years in Facebook Advertising and/or Paid Social Ad Strategy

• Familiarity with managing 3rd party advertising platforms and/or SaaS platforms

• Comfortable managing senior-level relationships with clients, including QBRs, status calls, sharing of market trends, and more

• Ability to clearly and convincingly articulate strategy, social advertising, and technology strategies to the executive level.

• A strong balance of relationship management, project management, and digital marketing expertise

• Able to excel at juggling multiple clients, projects, and timelines at once

• Comfortable collaborating with a team and working autonomously on projects

• Experience using common business tools like SalesForce, Slack, Google Workspace, Microsoft 365, or similar

• Fluency in Spanish is not required but is a plus

• Bachelors degree in a related field is not required but is a plus

  WHAT TIGER PISTOL OFFERS

• Secure foundation with continuous year-over-year company growth

• Access to an exceptional development team

• Autonomy with accountability

• Freedom to create, without the fear of failure limiting vision or holding back advancement

• An empathetic culture committed to identifying and understanding the wants, needs, and viewpoints of others

• Collaborative environment to produce exceptional outcomes - where the sum of our efforts is greater than the parts

• Communication with full transparency, truthfulness, and respect

• Passion for supporting our clients, innovating our offerings, growing our business, developing our team members, and bettering our communities

• Company-paid medical, dental, vision, and life insurance

• Competitive salary & 401K

• 25 days of PTO and 10 paid holidays

• Matching philanthropy contributions, paid volunteer days, and mentorship opportunities

• Flexible work from home policy

  Feeling passionate about the job description you just read? Even if you don't feel that you meet every single requirement, we still encourage you to apply. We're eager to meet people that believe in Tiger Pistols mission and can contribute to our team in a variety of ways not just candidates who check all the boxes.

  Tiger Pistol is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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