Position Purpose: Through the development of a strong personal relationship, provide an atmosphere that promotes comfort, safety, a sense of well-being and above all, dignity in life, while providing excellent social service services that exceed customer expectations.

Wage Range: $16.50 - $20.50

Expectations and Responsibilities: You are a part of a highly-respected team of skilled and caring people who are committed to making quality service a way of life. Your daily efforts and dedication will help us remain a premier provider of long-term care services. Everything you do in your role as Social Services Coordinator should reflect the mission, vision and values of Vetter Health Services

Mission "Dignity in Life"

Excellence: We continually pursue opportunities to improve ourselves and the services we provide. We learn from our experiences, build on our successes, and make changes when changes are beneficial. We develop people's strengths and remain committed to becoming the Best of the Best.

Personal Qualifications: Social Service Assistants have a strong desire to relate to and work with the elderly. They possess high personal integrity, a caring attitude and portray a positive image. Social Service Assistants find fulfillment in building personal relationships and providing excellent services. They are committed to doing whatever it takes to enhance the dignity in people's lives.

Professional Qualifications: Verbal communication skills are important to carry on conversations with residents, co-workers and visitors in an understandable manner. Social Service Coordinator Assistance are continually learning and growing by participating in educational sessions, in-service training and demonstrations. Some training may require out-of-town travel. Being able to provide emotional support to residents and their families. 

Physical Requirements: Social Service Coordinators understand the physical demands their jobs require and realize they need to:

* Lift, push, pull and move residents, equipment, supplies, etc.
* Lift twenty ten (10) pounds consistently.
* Be able to move and stretch in such a way as to be able to reach areas above their head and below their waist.
* Remain active and on their feet for up to four (4) hours at a time.

Key Result Areas:

• * Consistently uses the Vetter Health Services Mission, Vision and Values to guide everyday decisions and actions.
• * Demonstrate a consistently positive, respectful and constructive attitude with both residents and staff.
• * Demonstrate initiative, active problem solving and a continual desire to improve customer service.
• * Serve as an advocate for each resident to insure their physical, psychosocial, spiritual and restorative needs are being met.
• * Create and maintain an environment, which allows each resident to adjust to their limitations and recognize the dignity and worth of each individual.
• * Participate in -service educational classes and meetings directed at improving your ability to meet the needs of the residents.
• * Maintain and follow established safety precautions and infection control procedures when performing day-to-day responsibilities.
• * Know, understand and perform responsibilities that meet regulatory and company standards.
• * Serve as an effective teacher, model, and consultant for other staff.
• * Be a reliable and positive member of the facility's team.
• * Create a cooperative working relationship with other departments.
• * Completing/scheduling care plans weekly 
• * Cross-train in admissions
• * Completing grievance documentation, Investigate grievance, follow up on grievance, designating key players to handle grievance 
• * Be able to drive a vehicle. (Potential Transportation back up)
• * CPR Certified - Can partner to certify
• * Excels in Written Communication
• * Phone etiquette skills
• * Assist with Medicaid application process & able to inform residents and family how Medicaid process works 
• * Network with referral sources
• * Understanding Medicare, Medicaid & other insurance plans & coverage. 
• * Issue Medicare notices
• * Discharge Planning 

Preferred Skills: 

• Attention to Detail
• Execution themes in core strengths 
• Previous experience working with the elderly
• Feels comfortable working independently
• Ability to prioritize tasks based on deadlines
• Learn and understand the MDS (Minimum Data Sheet) process
• Abuse and Neglect Reporting & Investigation Process
• Ability to follow HIPPA guidelines