Overview

The Senior Solutions Engineer will partner with the TierPoint sales team to assist in closing new business opportunities by gaining a thorough technical and business understanding of clients' needs and matching those needs with solutions within the TierPoint service portfolio.

Responsibilities

• Provides quality internal and external customer service surrounding the Company values 
• Provide technical product guidance and support during pre-sales discussions with current and prospective customers and partners 
• Participate in meetings and lead technical discussion. Act as the technical Trusted Advisor to prospective clients by aligning their business and technical needs with the appropriate solutions 
• Provide RFP responses, technical drawings, presentations, scopes of work, and technical recommendations 
• Participate in customer-focused seminars, tradeshows, events, and presentations 
• Stay up to date on emerging technologies and products, including attaining certifications and participation in industry events as appropriate 
• Provide ongoing product technical training to the TierPoint direct sales organization and channel partners 
• Aids in account renewal, refreshing product and solutions to align with update to date offerings 
• Serves as the Solutions Engineering SME (subject-matter-expert) for the TierPoint implementation of the pre-sales solution 
• Travel within your assigned territory as required 

Qualifications

• Bachelor degree preferred or demonstrated equivalent related work experience 
• Minimum 5-7 years of presales experience in Cloud, Managed Services, Colocation, and Business Continuity with working knowledge of VMware virtualization, Microsoft Operating Systems, Storage, Security, LAN and WAN networking, and replication technologies 
• Prior working experience in an IT/Operations role preferred 
• Excellent written, verbal and presentation skills are required 
• Ability to create detailed technical Visio documents and lead interactive whiteboarding sessions with internal and external customers 
• Ability to work independently and as part of a team 
• Ability to think quickly and precisely in a fast-paced environment 
• Experience presenting complex technical topics to both technical and business audiences 
• Technical Certifications (VTSP, MCSE, CCNA, etc.) a plus 
• Adequate professional experience and knowledge to perform Job Responsibilities 
• Excellent verbal, written, and interpersonal skills 
• Ability to prioritize and organize effectively
• Ability to work on multiple projects simultaneously 
• Ability to work both independently and with others
• Ability to operate in a fast moving, team-oriented, collaborative environment with tight deadlines 
• Proficiency in using MS Office Suite and Windows-based computer applications 

Working Conditions

• This role home office based however the candidate must be located in Chicago, IL or the surrounding suburbs.
• Must be open to periodic local travel to meet onsite customers.