Overview

Our Enterprise Operations Support Specialist (EOC Support Specialist) provide Tier 2 support to our enterprise clients around the clock. This is the perfect position to learn the ropes of managed services technologies. The opportunities for career advancement are right in front of you when you put your best foot forward.

Successful TierPoint EOC candidates are effective team & client communicators utilizing a myriad of tech resources and tools. This position is the secondary point of contact for TierPoint clients. You are playing both defense and offense – ensuring future successes for all parties involved. Truth be told, this position may require portions of the workday to be spent on client calls. Majority of your day involves trouble shooting complex problems and processing customer requests. You will openly communicate with fellow team members to investigate client managed service needs. It is a role for driven customer service- focused individuals that thrive in a fast-paced (like…lightning speed!) work environment. Our shifts don’t allow for much down time, but you won’t take work home with you. We have lots of fun too. Our great team and support system will help you learn and build your career. We laugh and joke, catch a sports game on the big TV monitor and we’re a family when it comes down to it.

Our EOC Support Specialists join TierPoint with an established technical skillset and a desire to learn and grow within a very successful EOC team. Through every step of this career progression, you will be offered guidance for your current role so you may develop into a seasoned Specialist and Engineer.

At TierPoint, we recognize the unique contributions that each team member brings to the table regardless of their role in the company. We all roll up our sleeves, keep our feet on the accelerator, and choose to see the positives and growth potential. Are you up for it?

Responsibilities:

• Making Customer Service the number 1 priority when it comes to all communications and problem solving mainly via phone then chat and email
• Being adaptable in an environment that changes quickly
• Handle and communicate client requests, escalations, and issues to the EOC Team
• Able to efficiently and accurately carry out multiple tasks in a fast-paced environment
• Ability to train fellow employees on more complex problems and requests

Qualifications: 

• High School Diploma or equivalent
• Strong and empathetic customer service mindset and attitude
• Superior communication skills, both verbal and written
• Enjoys team collaboration and forward thinking
• Strong technical understanding in one or more of the following areas:

• Eager to venture out and learn new technologies

TierPoint is a national leader in providing Colocation and Managed Hybrid IT & Cloud solutions. We are in the right space at the right time making us a very exciting place to be.