Description

Assistant Branch Manager 

 Job Title: Assistant Branch Manager

Department: Operations 

Reports to: Branch Manager 

FLSA Status: Exempt

The individual in this position should be competent, experienced, personable, a problem solver, reliable, ethical, and able to adapt to the pressures of effectively managing its branch and daily tasks.

Requirements

• The individual must be able to assign and direct all work performed in the assigned branch and to supervise all areas of operation.

• Assist in management of staff, foster a positive environment and ensure customer satisfaction and proper branch operation. 

• The person will have a hands-on approach and will be committed to the expansion and success of the business.

• Implements strategies that increase productivity and enable sales targets achievement.

• Proven assistant branch management experience in the Heavy-duty Parts industry or similar role is required

• Sufficient knowledge of modern management techniques and best practices.

• Ability to meet sales targets and production goals

• Familiarity with industry’s rules and regulations

• Results driven and customer focused

Responsibilities

• Assist with all operational aspects including delivery, warehouse operations, customer service, human resources, administration and sales.

• Assist with assessing local market conditions and identify current and prospective sales opportunities.

• Assist with meeting goals and metrics as set by Management.

• Bring out the best of branch’s personnel by providing training, coaching, development and motivation

• Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities

• Share knowledge with other branches and teammates on effective practices, competitive intelligence, business opportunities and needs

• Address customer and employee satisfaction issues promptly

• Adhere to high ethical standards, and comply with all regulations/applicable laws

• Network to improve the presence and reputation of the branch and company

• Stay abreast of competing markets and provide reports on market movement and penetration

Physical Demands and Working Conditions: 

• Exerting up to 50 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.

• Stooping, crouching, reaching, standing, and walking are occasionally required. 

• Talking, hearing, and seeing with close visual acuity are frequently required. 

• Keying data is repetitive motion and is frequently required. 

• The position is not substantially exposed to adverse environmental conditions. 

• Occasional exposure to other worksites that require personal protective equipment. 

• Driving to customers locations and branches is required.

Skills, Knowledge, and Abilities: 

• Ability to coach employees and management through complex emotional issues 

• Strong organizational, time management and customer service skills 

• Strong attention to detail and strong leadership skills 

• Proficiency with Microsoft Office 

• Excellent communication skills (negotiating, developing, disciplining, public speaking etc.) 

• Excellent interpersonal skills (building team, influencing culture, informing employees, consulting with clients) 

• Exercise discretion and independent judgment 

• Ability to maintain a positive and professional presence in the workplace