*While ideally located in the province of Québec, Canada; this Full-time role is open throughout Canada - USA ; our core business hours are from 10 a.m. to 3 p.m. EST**

About TickSmith

TickSmith is passionate about data and how it’s changing our everyday lives. Data is the new economy! It fuels algorithms, artificial intelligence and is used to manage risk and make decisions that affect us all. Never before have we seen so much data being produced and consumed. TickSmith's mission is to enable organizations to easily distribute and monetize their data whether it is for internal users, private members or external customers. Selling data should be as simple as selling products in an e-commerce store and TickSmith simplifies the online data shopping and distribution experience for data buyers and provides the necessary tools for data producers to connect, package, unify and monetize their data.

What we’re looking for

We are seeking a talented & communicative new Account Manager who will be proactive and passionate about TickSmith products and the clients they serve. The Account managers will act as a point of contact for their clients. They will build long-lasting, mutually beneficial relationships with their contacts, always striving to find the products which best fit the individual needs of the client. They also aid internal departments by collecting information, such as sales leads or testimonials, assisting in the processing and analysis of client data and complaints, and identifying industry trends.

To succeed in this position, candidates should have exceptional communication, problem-solving skills and preferably be tech-savvy. You should be resourceful, analytical, adaptable, and organized with the ability to build rapport with clients.

A relevant experience in data products in healthcare, retail and/or media would be considered a major plus.

What you'll be doing

• Communicating with clients to understand their needs and explain product value.
• Building relationships with clients based on trust and respect.
• Collaborating with internal departments to facilitate client need fulfillment.
• Collecting and analyzing data to learn more about consumer behavior.
• Keeping accurate records pertaining to customers’ current services and account notes.
• Maintaining updated knowledge of company products and services.
• Resolving complaints and preventing additional issues by improving processes.
• Identifying industry trends.
• Acting as a client advocate with a focus on improving the buyer experience.

What you'll need 

• Bachelor’s degree in Communications, Marketing, Administration, or Computer Sciences. 
• 10 years or more of professional experience in sales, communications or any other field deemed relevant.
• *Essential* At least 7/10 years of significant high-level B2B account management experience
• Exceptional verbal and written communication skills.
• Empathy and excellent active listening skills.
• Ability to collect, track, and analyze large amounts of data.
• Adaptability and strong problem-solving skills.
• Ability to build rapport and collaborate with others within the company and externally.
• Understanding of consumer behaviors and industry trends.

What could set you apart

• Extensive, accurate product knowledge.
• Extensive knowledge of these field of business : Healthcare, Retail & finance
• Extensive, accurate product knowledge.
• Good knowledge of agile principles and methodologies (SCRUM, Kanban)
• Experience of delivery product within an agile software development environment
• Familiar with financial market data and/or trading systems
• Understanding of Big Data and Cloud technology
• Experience with large/international Company in banking and trading

What you’ll get

• Knowledgeable & curious colleagues – From all walks of life and from all over the globe, our team members, whether in a senior, intermediate, or junior position, are more than happy to help you learn faster, who'll love learning from you and also, about you.
• Collaborative culture – Your input will be sought by other teams across the organization because we know we are all interconnected. You will have a direct impact on the way we do things around here. We built an environment of trust where we know the best work is done together and no one gets left behind.
• Technical challenges – It’s never a boring day when you constantly leverage your expertise and work with innovative technology to find solutions. You will see your suggestions and recommendations being implemented, having a direct impact on the company’s growth.
• Growth is encouraged – We embrace advancement and want to make sure that you feel empowered to grow and experience as much as possible while you’re here. We partner with you to guide you on your career objectives in all transparency. We know that one of the best places to find our future leaders/experts is internally and endorse those who have learned and progressed with us!
• Flexible Remote/Office Work Environment – What suits you best? You can work remotely from home and/or choose to go to our office... or why not both? You choose! Our office space has a great view of the Mount-Royal, plenty of natural light, and not to mention... a keg and pool table.
• Flexible hours – We recognize that you work hard and we encourage you to take the time to rest and recover when you’ve gone over and above the call of duty to get something done.
• Competitive benefits – We keep our ear to the market to reward your hard work and compensate you properly. We offer a comprehensive healthcare plan including medical, dental, telemedicine, and so on...