Role Title: Medical Assistant

Reporting To: Clinic Manager

Location: Scottsdale Location: 15051 N. Kierland Blvd Suite #200 FB1 Scottsdale, AZ 85254

Shift/Hours: (4 x 10's) Monday - Thursday; 8:00am - 6:00pm (No weekends)

Role Summary: As one of Tia’s Medical Assistants you perform routine administrative and clinical tasks to keep the clinic running smoothly. Core functions of your role will include rooming patients, collecting patient health information, messaging with patients, ensuring all rooms are properly prepared throughout the day, managing supply inventory, collecting & preparing blood and other samples, administering vaccines and injections, running front office operations, such as scheduling and billing, from time-to-time.

Values:

• Probing deeply to understand
• Asking why then why again
• Act as a pack not as a lone wolf
• Finds joy and gratitude every day 
• Practice Personalized Care

Abilities:

• Highly organized 
• Ability to multitask 
• Strong process orientation
• Excellent patient service orientation
• Detail-oriented 
• Keep a vibe of calm, steadfastness and composure under pressure

Skills:

• Phlebotomy
• Vitals documentation
• Autoclaving disinfecting 
• Supply expiry review
• Supply management & ordering, if needed

Responsibilities: 

• Ask why and probe deeply to understand the reason for the patient's visit. 

• Review health summary with patient, ensure all the info is accurate
• Take the patient's vitals and record

• Close the loop and ensure that all follow ups are handled per clinical process and in a timely manner. 

• Confirm patients current pharmacy preference and update in TiaMD and DrChrono
• Order Labs and imaging 
• Ensure all Dx codes are properly added to lab and imaging orders 

• Act as a pack with fellow MAs, front of house staff and NPs/MDs to ensure the proper “air traffic controlling” in the clinic

• Ensure that patients are moved from front of house to back of house- “room patients”
• Leverage providers with signals if they are running behind / clinic is backed up
• Monitor the schedule to know who has checked in 
• Perform review of the schedule the night before, brief providers on the day think through “air trafficking” requirements for the day

• Practice Personalized care 

• Review health records of next day patients every day -- ensure providers are briefed on the patients coming in
• Remember the nuances of each patient, remind providers of these nuances
• Work to capture nuances and personal needs of each patient in your time with them to help providers and all Tia care professionals better serve the patient
• Communicate and document these nuances when appropriate

• Perform phlebotomy on patients as needed

• Uphold the clinical guidelines for Phlebotomy

• • Maintain the order and spotlessness of the clinic