TheCustomer Service Representative leads the CSR staff and monitors all aspects of client service and satisfaction. The CSR has superior computer/practice management software training, and advanced office equipment knowledge. Must be able to accept responsibility, listen to staff and clients objectively, communicate well and be organized. TheCSR will help set the tone for a positive image of the company with co-workers, clients, vendors and the public.

General Duties:

• Support all company protocols as outlined in handbooks, and operations manuals
• Maintain client relationships and service standards 
• Scheduling appointments
• Ability to field high volume of phone calls
• Multi-tasking
• Detail-oriented
• Outstanding communication skills
• Process payments
• Maintain cash drawer
• Perform any duty that may be necessary in the best interest of the business

Qualifications:

• Previous leadership experience in a veterinary or pet care role preferred
• Veterinary CSR experience required

• Flexible
• Weekends required