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Dispatcher/Customer Service Representative
Three Point Solutions North Canton, OH
$36k-48k (estimate)
Full Time | Contractor 5 Months Ago
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Three Point Solutions is Hiring a Dispatcher/Customer Service Representative Near North Canton, OH

Job title : Dispatcher (Temp to Hire)

Client : ATM Machine Manufacturing Industry

Duration : 12 months

Location : North Canton, OH 44720

Shift : Sun – Thu/ 4:30pm – 12:00am

Job Description:

Responsibilities:

As a Dispatcher for you will provide Call Management System scheduling support to Customers, Service Delivery Team Members, Field Associates, and Business Management Team Members.

  • Proactively problem solving
  • Escalating urgent service needs and Technician related issues & concerns to appropriate management team
  • Participating in conference calls, and provide analysis of call volumes & high priority customers and known issues
  • Monitoring real time operation of the Call Management System to ensure Service Level Agreement (SLA) is being met and all available Technicians are actively assigned to calls
  • Continuously monitoring "white space " on the Call Management System to ensure maximum productivity of Technicians
  • Continuously monitoring for duplicate calls and bundling as required
  • Monitor and coordinate part ordering and shipment with Technician and schedule call accordingly
  • Monitor and escalate incomplete calls until resolved

Qualifications:

  • Needs to be a self-directed individual
  • Must be able to handle multiple tasks at the same time without errors and mistakes
  • Proficient in Microsoft and PC skills
  • Ability to use logic and understand business efficiency
  • Strong communication skills (oral/written), and ability to effectively interface with customers and suppliers at all levels.
  • Works well in team environments.
  • Associate degree preferred or relevant equivalent experience
  • 1-3 years of experience in customer service and/or call center
  • Associates degree, preferred.

IND_NIT

Alternative Skills - Customer Service, Customer Serice Representative, Call Center Representative, Call Center, Retail, Walgreens, Planet Fitness, Family Dollar

Job Types: Full-time, Contract

Salary: $15.00 - $17.00 per hour

Schedule:

  • Evening shift

Ability to commute/relocate:

  • North Canton, OH 44720: Reliably commute or planning to relocate before starting work (Required)

Education:

  • High school or equivalent (Required)

Experience:

  • Call center management: 3 years (Required)
  • Customer Serive/Office Management: 3 years (Required)

Work Location: In person

Job Summary

JOB TYPE

Full Time | Contractor

SALARY

$36k-48k (estimate)

POST DATE

07/20/2023

EXPIRATION DATE

01/19/2024

WEBSITE

3ptsolutions.com

HEADQUARTERS

Nisswa, MN

SIZE

25 - 50

Show more

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