161 Guest Service Representative Jobs in Tampa, FL
Thorntons is Hiring a Guest Service Representative Near Tampa, FL
Essential Job Functions (Responsible to)
- Believe in Zero: Delight Guests by providing service with a “How may I help you” attitude. De-escalates Guest service issues by making an impression that will LAST (Listen, Ask, Solve, Think)
- Practice safe working habits that align with company safety rules. Advise store management of any maintenance or safety problems
- Adhere to all city, county, state, and other applicable laws and regulations as it relates to restricted sales such as alcohol, tobacco and lottery
- Preparation of fresh food while meeting and maintaining food safety requirements and standards, i.e., time and temp logs, dating procedures, washing and sanitizing dishes. Obtain necessary certifications as required
- Deliver the Budget: Follow all cash handling procedures as outlined in the Cash Handling Policy. Assure proper sale and accounting of money orders/lottery during shift. Accurately account for price overrides, store use of merchandise, voids, returns and waste. Ensure that Store Management is made aware of all sales, cash, or operating discrepancies
- Keep coolers, impulse lane merchandise, store shelves, and displays fully stocked and fronted
- Use suggestive selling techniques to suggest items to Guests that complement their purchases. Encourage Guest participation in the Refreshing Rewards loyalty program
- Clean windows, floors, shelving, counters, and restrooms per Store Operating System Game Plans. Clean and maintain equipment and ready high-margin products such as coffee, fountain drinks, etc. Clean the fuel dispensers, parking lot and grounds surrounding the store, including trash duties, in all-weather elements
- Favorite Place to Work: Live Thorntons’ Core Values and contribute to an environment that is welcoming and belonging for Team Members and Guests
- Be responsible for your shift by following the attendance policy and staying familiar with all company policies as outlined in Thorntons’ Team Member Handbook
- Deliver Growth: Embrace new company initiatives and technologies. Provide a craveable fresh food offering by maintaining PAR levels per store expectations
- Perform additional duties as assigned.
- Region Manager
- Human Resource Manager
- General Manager
- Store Manager
- Guest Service Representatives
- Follows direction and seeks clarification when required
- Seeks appropriate support to solve problems in a timely manner
- Demonstrates self-control in stressful situations
- Adaptability and flexibility to respond to a variety of situations
- Possesses an open and approachable demeanor with a positive and constructive tone
- Actively listens, asks questions, and provides clear, concise information to others via verbal or written communication
- Takes pride in delivering high-quality Guest service
- Treats Team Members with respect and values the differences that individuals bring to the team
- Meets performance expectations associated with the role
- Principles and processes for providing Guest Service. This includes Guest needs assessment, meeting quality standards for services, and evaluation of Guest satisfaction
- Principles and methods for showing, promoting, and selling products or services
- All experience is considered
- NA
- High School Diploma or GED
- Food Certifications
- Must be able to climb a ladder to clean windows, stock shelves, make price changes, etc.
- Pursuant to New York City law, must be fully vaccinated against COVID-19 (meaning you have completed the initial vaccine series, booster shots not required) and, if hired, present proof of vaccination by start date.
- Must be able to climb a ladder to clean windows, stock shelves, make price changes, etc.
- Daily Standing, Pushing, Pulling, Reaching, Bending, Squatting, Climbing, Walking and Lifting up to 50 lbs.
- Occasional Sitting and Driving required.
- Exposed to extreme weather conditions and temperatures
- Long periods of standing
- Exposure to gasoline fumes and cleaning products
- Thorntons LLC is committed to being an Equal Opportunity Employer, and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process please contact applicationaccommodations@mythorntons.com 9 am – 5 pm EST M-F.
Job Summary
Full Time
Retail
$31k-39k (estimate)
02/06/2023
05/12/2024
mythorntons.com
LOUISVILLE, KY
1,000 - 3,000
1971
Private
MATTHEW A THORNTON
$500M - $1B
Retail
Related Companies
About Thorntons
Thorntons is a Kentucky-based company that owns and operates a chain of 208 convenience stores that offers foods, beverages and fuels.
The job skills required for Guest Service Representative include Guest Service, Accounting, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest Service Representative positions, which can be used as a reference in future career path planning. As a Guest Service Representative, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Service Representative. You can explore the career advancement for a Guest Service Representative below and select your interested title to get hiring information.
If you are interested in becoming a Guest Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Service Representative job description and responsibilities
They organize and maintain the cleanliness of the front desk area at all times and lead guests to the appropriate department.
01/14/2022: Daytona Beach, FL
A guest service representative generally needs to have excellent communication skills.
01/24/2022: Newark, NJ
They work towards guests’ satisfaction by fulfilling their needs during their trip.
02/19/2022: Springfield, OH
Operates telephone switchboard professionally and efficiently, receives and transfers calls, takes guest messages thoroughly and accurately, and notifies guests of messages.
12/09/2021: Long Beach, CA
Guest Service Representatives are required to perform all the hospitality services to ensure good customer satisfaction.
02/22/2022: Lawrence, MA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Service Representative jobs
Celebrate Success and Learn to Deal With Failures.
02/09/2022: Orlando, FL
Learn the basics, then move on to bigger things.
12/21/2021: Sioux City, IA
Developed excellent customer service and sales experience; developed extensive knowledge of database entry; developed professional communication skills.
03/03/2022: New Suffolk, NY
For the job role of a Guest Service Representative, have to be good at organizational skills to provide good customer service to the guests.
02/22/2022: Florence, AL
Guest Service Representatives have to be good at organizing things and maintaining other duties around the premises.
02/09/2022: Manchester, NH
Step 3: View the best colleges and universities for Guest Service Representative.
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