Description

Responsible for greeting and welcoming patients, scheduling appointments, coordinating schedules and accepting patients’ payments. This position interacts with the patient and ensures that check-in and check-out is carried out accurately, friendly and efficiently; answers general questions about the clinic’s policies, procedures, and services. Must display kindness and a caring attitude to ensure that the patient’s experience is positive. Consistently enters data in EHR system and record detailed information in patient’s files using MS Word and Excel. Communication must be professional and effective when speaking with patients, insurance providers, medical providers, physicians, and staff. Generally maintains the front desk area in neatness and organization.

Qualifications

Required Minimum Education: High School diploma, or GED (college strongly preferred)

Required Minimum Experience: 1-2 years of customer service experience

A combination of experience, education, and/or training which substantially demonstrates the following knowledge, skills and abilities:

• Polished, professional image
• Outstanding interpersonal skills, including compassion, tact, and the desire to help others
• High attention to detail, follow-through and time management skills
• Computer literacy, MS Word and Excel, strong typing/data entry skills (speed and accuracy)
• Previous medical office experience is preferred

• Ability to multitask and prioritize work task based upon importance
• Knowledge of EHR systems and HIPPA regulations
• Strong written and verbal communication skills
• Knowledge of billing codes and medical terminology