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Outpatient Coordinator

Virginia Beach, VA | Full Time
24 Days Ago

Job Description

We are celebrating 13 years of continuous and dedicated community service!

Therapeutic Alliance LLC is a private mental health agency offering professional mental health counseling throughout Virginia for the past 13 years. We strive to provide culturally sensitive counseling services to children, adults and their families in several languages. Clients comprise all cultural, racial and economic backgrounds, including individuals with different sexual orientations. 

The Therapeutic Alliance staff possess educational and clinical training that allows us to address mental health, substance abuse and behavioral issues using evidence-based methods.  We provide extensive supervision to each and every case as a means to ensure a sound therapeutic approach. Our goal is to truly know our clients and to use this knowledge to guide, support, and motivate them as they make necessary life changes. 

We are offering:

  • Health Insurance

  • Health Saving Account

  • Dental Insurance

  • Vision Insurance

  • Life Insurance

  • Performance Bonus

  • Unpaid Extended Leave

  • Paid Time Off

  • Paid training time

  • Mileage reimbursement

  • Travel Time reimbursement

  • Phone reimbursement

  • Flexible Schedule

  • Liability insurance

  • Tuition Reimbursement

  • RBT Certification support

  • Staff recognition program 

  • Competitive Salary Structure

  • Staff referral bonus program

  • Bilingual pay bonus



Job Summary

At Therapeutic Alliance LLC, we believe “People Make the Difference”, and we are looking for a sharp, energetic Outpatient Coordinator to help the growth of our organization with providing services for each and every client who contacts us.  The Outpatient Coordinator ensures Outpatient Psychiatric Services for clients are processed and authorized by insurance company so that clients can benefit from the services provided by the agency.  The Outpatient Coordinator works closely with the Referral and Billing team to process referrals for client service.



Responsibilities and Duties

  • In charge of the entire intake process for Outpatient Psychiatric Services referrals (creation and follow up of the referral).
  • Verifies client insurance for coverage and payment.
  • In charge of tracking clients’ treatment documentation (Treatment plan review every 6th session or 90 day).
  • Oversees the amount of no shows or cancellations of the clients.
  • In communication with Office Assistants in daily cash receipts as associated to outpatient psychiatric services.
  • Oversees the assignment of LMHPs to clients referred.
  • Compliance of the PCP communication activity report.
  • Reviews and approves deposits and receivable reports given by Office Assistants.
  • Promotes positivity and teamwork in a collaborative environment
  • Ensures compliance of authorizations process for Outpatient Psychiatric Services.
  • Works in Collaboration with Compliance officer and Community Based Program Manager.


Qualifications and Skills

  • Associate degree or equivalent (preferred).
  • Three (3) or more years’ experience in pre authorizations, preferably in the mental health field.
    • Experience in the medical field can be substituted.


  • Excellent customer relation and communication skills.
  • Strong working knowledge of Microsoft Office and Google products.
  • Working knowledge of Electronic Medical Records (EMRs) – Lauris preferred.
  • Possess excellent attention to detail.
  • Accurately enter data and patient care documentation
  • Comfortable with using electronic medical records system.
  • Ability to communicate patient care needs with colleagues both verbally and in writing.
  • Ability to educate patients and/or patient families regarding care.
  • Utilize critical thinking skills.
  • Ability to investigate issues and ask follow-up questions.
  • Superb listening skills, exhibiting polite and respectful behaviors.
  • Able to develop strong patient rapport.
  • Able to work in a team environment.
  • Build solid working relationships with team and support co-workers with patient needs.
  • Maintain composure during high stress situations.
  • Be respectful toward patients, physicians, and all TA employees
  • Apply with us to make a difference!

Company Overview

  • Website
  • Headquarters ROCKY HILL, CT
  • Size 50 - 100
  • Founded 2008
  • Type
  • Revenue <$5M
  • Industry Edu., Gov't. & Nonprofit
  • About therapeutic alliance, llc