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Senior Information Technology Analyst
Therabody Los Angeles, CA
Full Time 6 Months Ago
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Therabody is Hiring a Senior Information Technology Analyst Near Los Angeles, CA

Who We Are:

Therabody® is a pioneer in the wellness technology space, developing products and services that optimize human performance and unlock the body’s natural ability to achieve health and well-being. Founded by Dr. Jason Wersland to alleviate his own debilitating pain after a traumatic accident, he invented the category-defining percussive therapy device, Theragun®, which has been rooted in more than a decade of research and development. The company continues to pave the way with its innovative ecosystem of wellness solutions, including pneumatic compression (RecoveryAir®), electrical stimulation (PowerDot®), vibration therapy (Wave series), and USDA Certified Organic CBD (TheraOne®).

Science is fundamental to Therabody’s DNA; Therabody uses existing science, combined with internal and external research, to validate products and services. Therabody’s products are embraced by both the medical community and millions of consumers worldwide. Currently available in more than 60 countries, including at company-owned retail stores and at Reset®, a whole-body wellness center.

Who We’re Looking For:

We are looking for a qualified Senior IT Analyst to join our Service Desk team in our HQ based in Los Angeles. Under the direction of the Director of IT, the Senior IT Analyst will be responsible for providing excellent customer service for Tier 1-2 Helpdesk support and assisting the IT Director as needed on projects as they come. This position will maintain and coordinate Therabody’s enterprise applications and databases, maintain user administration and assist day to day operations/migrations and overall quality of tech life improvements. A friendly, entrepreneurial, outgoing personality and strong written and verbal interpersonal skills are essential. 

Key Responsibilities:

  • Provide on-site desktop support and remote support for all users at Therabody
  • Resolve assigned IT Level 1 and Level 2 tickets within JIRA Service Desk queue accurately, timely, and ensure the communication documented within tickets is complete and respectful
  • Maintain and manage software and hardware inventory
  • Work closely with Director of IT to ensure OS updates, patches, and configuration changes are appropriately applied to all devices
  • Administer security/permissions and access to specific software according to IT Policy
  • Onboarding new hires, provide training to users new to our core application suites
  • Assist on IT project as needed as well as manage independent projects assigned
  • Support International users by working earlier hours to overlap with Director of IT

The Right Person Would Have:

  • 7 years of experience in IT services & support gained in a large, multiple outlet organization, preferably retail industry
  • B.S. in Computer Science or related field highly preferred
  • Proven customer service experience required - a minimum of 5 years’ experience
  • Proven ability to work independently and collaboratively in a team-oriented environment
  • Working knowledge of end-user security policy a plus
  • Excellent verbal and written communication, organizational and time management skills required
  • Self-Motivated and able to work on own initiative
  • Able to work as part of a team and on an individual basis, to meet operational targets set by management
  • Proven capability of troubleshooting and problem-solving in a technical environment with a background in MAC/PC skills

Technical Skills:

  • Working knowledge of JAMF and Intune MDM 
  • Familiarity with managing software packaging including Salesforce, NetSuite, PandaDoc, Slack, Adobe Creative Cloud, Google Workspace, Office365, Okta, Mimecast
  • Meraki networking switches, firewalls, APS and cameras at HQ and Warehouse offices
  • Working knowledge of Windows, Mac OS, iOS and Android technologies
  • Maintain Jira and Confluence for Therabody projects and structures
  • Manage Jira Service Desk and assist with configurations
  • AV/EPP Management using Crowdstrike
  • OnBoarding/Off-Boarding new hires and inventory management
  • Dropbox administration a plus

Location: Los Angeles, CA

Job Summary

JOB TYPE

Full Time

POST DATE

09/11/2022

EXPIRATION DATE

09/25/2022

WEBSITE

therabody.com

HEADQUARTERS

Los Angeles, CA

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The job skills required for Senior Information Technology Analyst include Computer Science, Customer Service, Problem Solving, Networking, Initiative, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Senior Information Technology Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Senior Information Technology Analyst. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Senior Information Technology Analyst positions, which can be used as a reference in future career path planning. As a Senior Information Technology Analyst, it can be promoted into senior positions as an Information Technology Auditor III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Senior Information Technology Analyst. You can explore the career advancement for a Senior Information Technology Analyst below and select your interested title to get hiring information.