Position Summary

Understands and maintains the Bank’s standards for service, customer satisfaction and relationship building; exercising the Preferred Banking Pledge with every customer, every transaction, every time. On a daily basis, processes a wide variety of monetary transactions, demonstrating accuracy and adherence to the Bank’s procedures, policies and banking regulatory requirements. Professional tellers are responsible for providing a positive customer experience. The Village Bank has built a strong volunteerism culture and the customers we service are part of the community.

Work Environment:

Travel may be required to other locations and employees must be able to work flexible schedules to meet the needs of the Bank.

Responsibilities

Proactively engage customers to grow the relationship and deliver personalized service

Provides information, assistance, and error resolution and customer service to Bank customers in a professional manner and escalates to manager as appropriate.

Build, develop and maintain partnerships with teammates to enhance customer experience following the Preferred Banking Pledge.

Accurately and efficiently processes transactions by examining checks and other negotiable instruments for proper endorsements, dates, makers, signers and identification.

By remaining alert, assists in identifying and minimizing Bank’s exposure to losses due to fraud.

Participates in performing daily branch tasks including ATM maintenance and balancing, night deposit processing, loan product payments, deposit capture scanning, proofing and balancing work, and completion of CTR (Currency Transaction Reports) as required.

Balance each day’s transactions and verify cash against computer totals. (In accordance with the Teller Cash Difference Policy and Procedures) and demonstrates the ability to review or research daily work for accuracy; identify and correct errors.

Adhere to policies, procedures and guidelines of The Village Bank.

Be knowledgeable about our products and services.

Supervisory Responsibilities

Number of employees supervised: N/A

Title(s) of employees supervised: N/A

Experience

High School diploma or general education degree (GED); and a minimum of 6 months of experience in a customer centric retail or business organization.

Specific Skills Required

Language Skills

Must have strong inter-personal communication skills.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, proportions and percentages.

Technology Skills

All employees are expected to possess basic technology skills including knowledge of basic PC's skills. Additional levels of technology skills may be required based on specific duties of the position. Branch Managers must be proficient in the Bank’s proprietary systems, and the Microsoft application Word.

The Village Bank is an Equal Opportunity EmployerThe Village Bank is committed to the policy of providing equal employment opportunities for employment, training, compensation, transfer, promotion, and other aspects of employment for all qualified applicants and employees without regard to sex, race, creed, color, religion, national origin, age, sexual orientation, gender identity or expression, veteran status, physical or mental disabilities, genetics or any other status protected by law.