Job Posting Title: Systems Administrator II ---- Hiring Department: ITS Office of Telecommunications and Data Centers ---- Position Open To: All Applicants ---- Weekly Scheduled Hours: 40 ---- FLSA Status: Exempt ---- Earliest Start Date: Immediately ---- Position Duration: Expected to Continue ---- Location: AUSTIN, TX ---- Job Details: General Notes Flexible work arrangements are available for this position, including the ability to work remotely. Remote work for individuals who reside outside Texas but within the United States and its territories will be considered and requires Central Office approval. This position provides life/work balance with typically a 40-hour work week and travel limited to training (e.g., conferences/courses). Information Technology Services is dedicated to supporting the mission of the University of Texas at Austin of unlocking potential and preparing future leaders of the state. One of the essential elements of meeting that mission is valuing diversity in our recruiting, hiring and retention practices. We believe the best ideas are born from sharing viewpoints, opinions, and perceptions from colleagues with varied backgrounds and experiences. Your skills will make a difference. You’ll be working for a university that is internationally recognized for research and the work you do will make a difference in the lives of our students, faculty and staff. If you’re the type of person that wants to know your work has meaning and impact, you’ll like working for our campus. The University of Texas at Austin and Information Technology Services provide an outstanding benefits package to our staff. Those benefits include: Competitive health benefits (Employee premiums covered at 100%, family premiums at 50%) Vision, Dental, Life, and Disability insurance options Paid vacation, sick leave, and holidays Teachers Retirement System of Texas (a defined benefit retirement plan) Additional Voluntary Retirement Programs: Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b) Flexible spending account options for medical and childcare expenses Training and conference opportunities Tuition assistance Athletic ticket discounts Access to UT Austin's libraries and museums Free rides on all UT Shuttle and Capital metro buses with staff ID card For more details, please see: https://hr.utexas.edu/prospective/benefits and https://hr.utexas.edu/current/services/my-total-rewards Must be authorized to work in the United States on a full-time basis for any employer without sponsorship. This position requires you to maintain internet service and a mobile phone with voice and data plans to be used when required for work. Purpose To provide world class system administration for the University of Texas access control and video management solutions to better foster a safe, secure and inclusive environment for the students, staff and faculty. Responsibilities Document, plan, and execute maintenance and changes for business-critical servers. Modify existing software to correct errors, allow it to adapt to new hardware, or to improve its performance. Participate in technical research and development to enable continuing innovation within the infrastructure and provide customers with appropriate security solutions. Provide supplementary end user application support to UT employees. Prepare and maintain systems documentation, including systems recovery materials, to ensure compliance with organizational standards, policies and best practices. Utilize virtual server environment to administer, update, and provide technical support for hosted applications. In conjunction with service clients, maintain a regular schedule of updates/installations which minimizes downtime. Communicate changes or upgrades that will affect client processes or practices. Develop and implement application customizations that will enhance security posture as well as provide assistance in multi-system integration. Other related functions as assigned. Required Qualifications Working experience with physical access control system administration. Experience maintaining operational and configuration procedures. Ability to independently troubleshoot technical problems and provide solutions. Proven ability to resolve basic issues associated with system management. Must possess a systematic approach to problem solving, combined with the ability to adapt quickly to changing priorities. Experience with server diagnostics, performance monitoring, and performance optimization. A thorough understanding of Windows Server configuration, maintenance, troubleshooting and end user support for physical and virtual servers. Demonstrate a robust capacity for documentation of processes, topologies, and system configurations. The role also requires the ability to maintain and update accurate information across several systems including inventory records, knowledge base, and ticketing system. Relevant education and experience may be substituted as appropriate. Preferred Qualifications More than 3 years of experience. Relevant certifications and professional development education. One or more years of experience with monitoring tools such as Zenoss or Splunk. Work experience in higher education information technology. UT Austin IT experience with server and network support applications commonly used at UT Austin. Experience with specific tools including ServiceNow, OneDrive/SharePoint/Office 365, Box, VMware Fusion/Parallels Salary Range $65,000 depending on qualifications Working Conditions May work around standard office conditions Repetitive use of a keyboard at a workstation Use of manual dexterity Work Shift Monday - Friday flexible from 7am-7pm. Monthly on Call support required Required Materials Resume/CV 3 work references with their contact information; at least one reference should be from a supervisor Letter of interest Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes. Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above. ---- Employment Eligibility: Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval. ---- Retirement Plan Eligibility: The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length. ---- Background Checks: A criminal history background check will be required for finalist(s) under consideration for this position. ---- Equal Opportunity Employer: The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions. ---- Pay Transparency: The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. ---- Employment Eligibility Verification: If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university. ---- E-Verify: The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following: E-Verify Poster (English) [PDF] E-Verify Poster (Spanish) [PDF] Right To Work Poster (English) [PDF] Right To Work Poster (Spanish) [PDF] ---- Compliance: Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031. The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the 2021 report here or obtain a copy at University Compliance Services, 1616 Guadalupe, Suite UTA 2.206, Austin, TX 78701.