You haven't searched anything yet.
Information Technology (IT) is the unified IT organization that supports the vision, values, mission, and goals of the University by providing IT infrastructure, systems, administrative applications, academic resources, and related services to faculty, students, and staff. Embracing DU’s Impact 2025, the division aligns IT resources with University and unit strategic goals and operational plans, providing service in the spirit of “One DU”.
The IT Campus Partnerships Department provides customer-focused support for a wide variety of technology resources campus-wide, at the University of Denver. Through a combination of distributed IT staff tiered support, and a call center, this customer-centric department collaborates with campus partners to manage, maintain, and support the infrastructures for the multi-dimensional ways needed to support teaching, learning, events, and the day-to-day business operations at the University.
Position Summary
The Support Specialist, under the direction of the Assistant Director of Digital Media Services & IT Field Support, within the IT Campus Partnerships department, provides technology support for the University of Denver's faculty, staff, and students, including computer hardware and software for Windows and Macintosh computers; virtual machines; Active Directory account management; printing solutions; Exchange account management; and other technology support for the University Community, as well as maintaining university-owned computers.
Essential Functions
Knowledge, Skills, and Abilities
Required Qualifications
Preferred Qualifications
Working Environment
Physical Activities
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions which include:
Work Schedule
Monday - Friday, 8:00 a.m. - 4:30 p.m. The position may require working irregular hours including both weekends and evenings.
Application Deadline
For best consideration, please submit your application materials by 4:00 p.m. (MST) February 23, 2023.
Special Instructions
Candidates must apply online through jobs.du.edu to be considered. Only applications submitted online will be accepted.
Salary Grade Number:
The salary grade for the position is 8.
Salary Range:
The salary range for this position is $50,000-$58,000.
The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidate’s sex or any other protected status.
Benefits:
The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.
Please include the following documents with your application:
The University of Denver is an equal opportunity employer. The University of Denver prohibits discrimination on the basis of race, color, national origin, age (40 years and over in the employment context), religion, disability, sexual orientation, gender identity, gender expression, genetic information, marital status, veterans status, and any other class of individuals protected from discrimination under federal, state, or local law, regulation, or ordinance in any of the university's educational programs and activities, and in the employment (including application for employment) and admissions (including application for admission) context, as required by Title IX of the Education Amendments of 1972; Title III of the Americans with Disabilities Act of 1990, as amended in 2008; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; and any other federal, state, and local laws, regulations, or ordinances that prohibit discrimination, harassment, and/or retaliation. For the university's complete Non-Discrimination Statement, please see non‑discrimination‑statement.
All offers of employment are contingent upon satisfactory completion of a criminal history background check.
Advertised: February 09, 2023
Applications close:
Full Time
$72k-91k (estimate)
02/11/2023
07/14/2023
The following is the career advancement route for Support Specialist positions, which can be used as a reference in future career path planning. As a Support Specialist, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Support Specialist. You can explore the career advancement for a Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Support Specialist job description and responsibilities
Technical support specialists must have patience and be sympathetic to diffuse any frustration the end-user may be feeling.
03/23/2022: Greensboro, NC
Technical support specialists provide assistance and guidance to customers who are experiencing difficulties with technological equipment or software.
01/23/2022: Florence, SC
Technical support specialists work with end-users to provide technical support and assistance for technical, software and hardware problems.
02/03/2022: Hopkinsville, KY
The specialists work along with the staff members to supervise the assigned projects by an organization.
03/01/2022: Sarasota, FL
The support specialist often has to balance different tasks such as customer technical support, ticket documentation, problem analysis, and task management.
01/23/2022: Pueblo, CO
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Support Specialist jobs
Experience as a Customer Support Specialist or similar CS role.
04/04/2022: Philadelphia, PA
Proven work experience as a Sales support specialist or Sales support associate.
04/18/2022: Galveston, TX
Tech support specialists need good communications skills.
01/23/2022: Milwaukee, WI
Gain experience with operating systems.
02/19/2022: Grand Rapids, MI
Learn Relevant Tech Skills and Gain Experience.
03/04/2022: Petersburg, VA
Step 3: View the best colleges and universities for Support Specialist.