73 Guest Relations Associate Jobs in New York, NY
The Twenty Two - New York is Hiring a Guest Relations Associate Near New York, NY
About The Twenty Two:
The Twenty Two is a luxury lifestyle hotel based in London. We are opening a new property with an all-day public restaurant and private members’ club located in the former Margaret Louisa Home in Union Square.
We are looking for Guest Relations Associates to join our team. This role is ideal for candidates who are customer service oriented. Front desk experience is a plus.
JOB DESCRIPTION
JOB TITLE: GUEST RELATIONS ASSOCIATEGRADE:NON-MANAGEMENTREPORTS TO:DIRECTOR OF FRONT OFFICEJOB PURPOSE: As a Guest Relations Associate, you will beresponsible for ensuring that each guest receives personalized attention andassistance from the point of booking to the end of their stay, upholding the ethos of The Twenty Two. You will serve as a primary point of contact for guests, addressing their needs and preferences andensuring that any issues or concerns are promptly resolved.
JOB OBJECTIVES:
- To prepare for all daily arrivals and departures, ensuring all billing is correct and necessary adjustments are actioned.
- To warmly greet guests upon arrival and perform check-in and rooming procedures, including payment processing.
- To maintain confidentiality and discretion when handling sensitive guest information.
- To build working relationships with guests, ensuring all preferences and requests are correctly recorded on their profile.
- To anticipate guest needs and preferences &and proactively offer assistance and recommendations to enhance their experience.
- To stay connected with the city andto champion our concierge services by keeping up to date with what is going on in NYC (theatre, arts, restaurants/bars, clubs, shopping & general information) andactively sharing this information with colleagues.
- To build strong and collaborative relationships with our concierge partners, and actively seek the best providers.
- To coordinate special requests and amenities for guests, ensuring that their expectations are exceeded.
- To have a strong working knowledge of our food & beverage offerings, enabling the taking of orders from guests andmaking informed recommendations.
- To be knowledgeable andproficient with all hotel operating systems and services, including computing all guest billings, reservation creation and accurately posting charges to guest rooms andhouse accounts.
- To liaise and collaborate with guests and hotel departments, facilitating communication and ensuring seamless service delivery.
- To handle guest enquiries, requests and complaints in a timely and professional manner, striving to resolve issues to the guest's satisfaction, while building brand loyalty.
- To monitor guest feedback and reviews and take proactive measures to address any areas for improvement and liaise with necessary departments to address any problems/concerns by guests.
- To comply with andalways follow the Company's policies andoperational procedures, whilst ensuring that guest satisfaction is always at the forefront of every decision.
Skills & Personal Attributes Required:
- Excellent interpersonal andcommunication skills, with a genuine passion for providing exceptional guest service.
- Strong problem-solving abilities, with the ability to remain calm andprofessional under pressure.
- Flexibility to work evenings, weekends andholidays
- Fluency in English, both written andspoken (a 2nd language would be an added advantage).
- Pragmatic, tenacious, organized and resilient
Job Summary
Part Time
$39k-49k (estimate)
01/09/2025
02/07/2025
The job skills required for Guest Relations Associate include Customer Service, Billing, Confidentiality, Communication Skills, Flexibility, Problem Solving, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Relations Associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Relations Associate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest Relations Associate positions, which can be used as a reference in future career path planning. As a Guest Relations Associate, it can be promoted into senior positions as an Operating Room Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Relations Associate. You can explore the career advancement for a Guest Relations Associate below and select your interested title to get hiring information.
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