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Guest Services Rep Full Time-104010
$32k-41k (estimate)
Full Time | Accommodations 1 Week Ago
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Extended Stay America is Hiring a Guest Services Rep Full Time-104010 Near Kansas, MO

POSITION PURPOSE AND SUMMARY

The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The position is responsible for assisting guests at all times, answering phones, and checking in and checking guests out in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that safety and security procedures are in place in accordance with company guidelines and standards for all associates and guests.

Watch A Day in the Life video for Guest Services Representative

MAJOR / KEY JOB DUTIES

  • Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests.
  • Management system. Assists guests at all times; responds to guest requests with diligent follow through. Job functions include empowerment to resolve guest issues through the Make it Right process. The GSR must embrace ESA's service culture and treat all guest and associates with the utmost of respect and kindness.
  • Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures.
  • Job functions to include handling collection efforts of all in-house balances. The GSR is responsible for accounting all cash, check, credit card and city ledger accounts through the property
  • Job functions to include setup, maintenance and takedown of the breakfast when required by time of day; and maintaining an organized and clean work area behind the front desk, in the lobby and guest commons in compliance with company standards.
  • Job functions to include selling the value of ESA to all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms in compliance with company standards.
  • Job functions to include collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying opportunities.
  • Periodic tours of the property to ensure the property is meeting brand standards.
  • Assists and provides reasonable accommodations in response to guest requests whenever possible and practical
  • Compliance with all company policies and procedures, including but not limited to the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities.

OTHER DUTIES

  • Responsible for maintaining overall hotel cleanliness, including assisting with cleaning any areas of the hotel as assigned by the manager when needed, including but not limited to front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas.
  • Cross training into the housekeeping and laundry areas so that assistance can be provided as needed.
  • Other duties as requested by the management team.
BENEFITS
  • Weekly Pay!
  • Competitive Wages
  • Great working environment
  • Employee Recognition Programs
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Health Care and Dependent Care Flexible Spending Accounts
  • Employer Paid Basic Life and AD&D Insurance
  • Employer Paid Long Term Disability
  • Optional Employee Paid - Voluntary Benefits
    • Short-Term Disability
    • Buy-Up Long-Term Disability
    • Supplemental Life Insurance
    • Dependent Life Insurance
  • 401(k) Savings Plan
  • Paid Time Off
  • Employee Assistance Program (EAP)
  • Employee Perks Program offering dicsounts to major companies
Compensation
Pay RangesPay range information for the position you are applying for is below.Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements.
For Colorado, Washington, California, Applicants Only:
Guest Services Rep Full Time - $13.50 - $22.73 Hourly
For New York City (Whitestone) Applicants Only:
Guest Services Rep Full Time - $26.30 Hourly
KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES
  • Ability to understand and communicate in English proficiently to interact with guests, associates and outside vendors.
  • Must be able to operate the property management system technology. Requires the ability to work through all shift reports and performing the audit function when necessary and assigned.
  • Ability to understand and follow documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to complete routine reports and correspondence.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
  • Ability to apply good judgment at all times.
  • Ability to deal with problems, address and solve guest-related issues.

ENVIRONMENTAL JOB REQUIREMENTS

  • While performing the duties of this job, the associate is regularly required to remain stationary; navigate the hotel and parking lot; reach and handle; detect objects and controls; and detect sounds.
  • Occasionally required to position self to access low areas and traverse heights and remain stable while doing so.
  • Occasionally lift and/or move up to 25 pounds.
  • Occasionally push and/or pull carts and equipment up to 50 pounds.
  • While performing the duties of this job, the associate frequently works in outside weather conditions (depending on hotel).
  • The associate occasionally works in wet humid conditions (non-weather related), near moving mechanical parts, in the presence of fumes or airborne particles and toxic or caustic chemicals and risk of electrical shock.
  • The work environment will typically be at moderate to loud noise levels.
  • The associate may be asked to travel to help additional locations within a reasonable geography.

MINIMUM QUALIFICATIONS

  • High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Accommodations

SALARY

$32k-41k (estimate)

POST DATE

03/15/2024

EXPIRATION DATE

05/14/2024

WEBSITE

extendedstayamerica.com

HEADQUARTERS

FLORENCE, KY

SIZE

7,500 - 15,000

FOUNDED

1995

TYPE

Investment Company

CEO

BOBBY COPELAND

REVENUE

$1B - $3B

INDUSTRY

Accommodations

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Insight Venture Partnersfocuses on investing in growth-stage technology, software and internet-enabled businesses.

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The job skills required for Guest Services Rep Full Time-104010 include Guest Service, Front Office, Housekeeping, Credit Card, Laundry, Accounting, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Services Rep Full Time-104010. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Services Rep Full Time-104010. Select any job title you are interested in and start to search job requirements.

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If you are interested in becoming a Guest Services Rep, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Services Rep for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Guest Services Rep job description and responsibilities

Determine and ensure compliance to all key control policies and manage all safe deposit boxes for guests.

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Ensure guest's completely satisfied prior to departure.

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Evaluate everyday status of all hotels and coordinate with various departments such as reservation, sales and valet to ensure optimal level of guest satisfaction.

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Guest Service Representative are responsible for making sure each guest has a pleasant experience at a hotel.

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Manage all communication with guests and ensure satisfaction at time of check out and monitor all packages and faxes for guest and divert same to guest room.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Guest Services Rep jobs

A good guest services employee greets every guest with a smile and kind word.

01/08/2022: Cedar Falls, IA

Guest Service Representatives and Front Desk Representatives, some of the skills necessary to complete the responsibilities of each role are similar.

02/10/2022: Oklahoma City, OK

Because a Guest Representative worker has to multitask and serve many guests at once, a good employee must keep calm under pressure.

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Try hard to be a hospitality specialists through note from website.

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Many Guest Service Coordinators enter their positions through experience only or sometimes with an associate’s degree.

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Step 3: View the best colleges and universities for Guest Services Rep.

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