The Customer Care Representative (level 1)initiates, coordinates, and executes incoming customer issues from agents, stores, and customers.

DUTIES AND RESPONSIBILITIES:

• Communicates with agents, stores, or customers either by telephone or email to provide further additional information regarding products or servicesThe CCR will assist with their inquiry as far as they can and will determine if it needs to be escalated to the Level 2 CCR

The CCR can be expected to take 30-50 calls per day

• Managing emails coming in from their ticketing system (SendDesk) that is utilized by customers to send issues and have their questions answeredThey will be expected to open tickets, check requests and reply to customers
• Collects the required information regarding matters or complaints that require further attention.
• Maintains records of all transactions and interactions made with customers.
• Makes decisions about the complaint’s genuineness and determines possible reasons behind every complaint.
• Ensures that the information regarding customer requests and complaints is provided accurately and efficiently.
• Performs other duties as assigned by supervisor.

QUALIFICATIONS:

• Required to be bilingual in Spanish
• Customer Service
• Experience with de-escalation a big plus
• Data entry skills
• Comfortable working in a fast paced environment
• Microsoft office (Outlook, word, excel (basic)
• Excellent verbal and written communication skills.

Hours: 9-5pm Mon-Fri with a half lunch (37.5 hour work week)

Onboarding: Drug and Background

Job Type: Temporary

Pay: $19.00 - $20.00 per hour

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Syosset, NY 11791: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location