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Customer Representative
The State Kansa Shawnee, KS
$44k-55k (estimate)
Full Time | Business Services 3 Months Ago
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The State Kansa is Hiring a Customer Representative Near Shawnee, KS

Important Recruitment Information for this vacancy:

Job Posting closes: 04/30/2023

Supporting Documents Uploaded By: 05/01/2023

Agency Information:
Kansas Department of Revenue
Customer Relations
Topeka, Kansas
www.ksrevenue.org
About the Position:
Who can apply: External (anyone)
Classified/Unclassified Service: Unclassified
Full-Time/Part-Time: Full-Time
Regular/Temporary: Regular
Work Schedule: 8:00 AM - 5:00 PM; Monday - Friday
Eligible to Receive Benefits: Yes
Veterans' Preference Eligible: Yes
Search Keywords: KDOR
Compensation:
Hourly Pay: $15.75

Employment Benefits:

  • Comprehensive medical, mental, dental, vision, and additional coverage
  • Sick & Vacation leave
  • Work-Life Balance programs: parental leave, military leave, jury leave, funeral leave
  • Paid State Holidays (designated by the Governor annually)
  • Employee discounts with the STAR Program
  • Retirement and deferred compensation programs

Visit the Employee Benefits page for more information…

Position Summary:
This position is in the Taxpayer Assistance Center (TAC) of the Customer Relations Core Process. Educates customers in person or by phone of applicable laws, policies, procedures, services and resources. Provides customer with information regarding status of records, tax return or other transactions. Performs registration account management on established accounts that are sole proprietor, associations, joint ventures, corporations and trusts. Provides guidance on options to correct deficiencies, problems or errors. Conducts registration tasks for new customers on all appropriate tax types, including the processing of business applications, business tax returns and remittances. Reviews incoming correspondence and worklists associated with the registration process. Researches and applies correct North American Industry Classification System (NAICS) codes to the business tax application based on the business activity. Reviews the business tax application for completeness and accuracy. Requires a knowledge of current Kansas tax laws, regulations and department policies and procedures relating to the registration process and must keep abreast of new and amended legislation effecting Kansas business registration. Performs business registration for walk-in taxpayers/customers in overflow situations and provides start-up assistance and education regarding filing requirements, tax exemptions, due dates and penalty and interest. Has knowledge of Kansas Business Center (KBC) and Streamlined Sales Tax (SST) on-line business registration systems. May perform financial account adjustments, abatements and/or assessments. Provides daily customer assistance by greeting walk-in customers, assessing their needs and assisting the customer or routing them to the appropriate resource. Ensures that customers' needs are met in a professional and efficient manner.

Click here to view the full position description

Qualifications:

Education: High school diploma or equivalent.

Minimum Qualifications: Six months experience in interviewing, investigating, or providing technical assistance to clients, customers, or the public. Education may be substituted for experience as determined relevant by the agency.

Preferred Experience: Demonstrate good personal time-management and customer service skills; knowledge of Kansas tax statutes, regulations and policies; ability to work effectively in a team-based environment; understanding of Kansas Department of Revenue's (KDOR) accounting software including ASTRA Tax Processing (ATP), ASTRA Case Management (ACM) and Legacy and be able to work effectively in these systems; ability to effectively review outbound correspondence and work with correspondence viewer; knowledge and understanding of the statutes and procedures regarding special credits and NOL's; and, review and adjust moderately complex accounts.

Preferred Skills: Word, Excel, PowerPoint, Access, Proofreading, editing, and attention to detail.

Post-Offer, Pre-employment Requirements: KBI and FBI fingerprint required due to access to Federal Tax Information files in KDOR systems.

Recruiter Contact Information:
  • Name: Debbie Lang
  • Email: KDOR_Recruitment@ks.gov
  • Phone: (785) 296-8859
  • Mailing Address: Kansas Department of Revenue, Office of Personnel Services, 109 SW 9th Street, Topeka, KS 66612


Job Application Process:

  • First Sign in or register as a New User.
  • Complete or update your contact information on the Careers> My Contact Information page. *This information is included on all your job applications.
  • Upload required documents listed below for the Careers> My Job Applications page.
  • Start your draft job application, upload other required documents, and Submit when it is complete.
    • Manage your draft and submitted applications on the Careers> My Job Applications page.
  • Check your email and My Job Notifications for written communications from the Recruiter.
    • Email – sent to the Preferred email on the My Contact Information page
    • Notifications – view the Careers> My Job Notifications page

Helpful Resources at jobs.ks.gov: “How to Apply for a Job – Instructions” and “How to Search for a Job – Instructions"


Required Documents for this Application to be Complete:
Upload these on the Careers - My Job Applications page:
  • DD214 (if you are claiming Veteran’s Preference)
Upload these on the Attachments step in your Job Application:
  • Resume
  • Cover Letter

Helpful Resources at jobs.ks.gov: “How, What, & Where do I Upload Documents”

How to Claim Veterans Preference
Veterans' Preference Eligible (VPE): Former military personnel or their spouse that have been verified as a "veteran"; under K.S.A. 73-201 will receive an interview if they meet the minimum competency factors of the position. The veterans' preference laws do not guarantee the veteran a job. Positions are filled with the best qualified candidate as determine by the hiring manager.
Learn more about claiming Veteran’s Preference
Equal Employment Opportunity
The State of Kansas is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.
If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the agency recruiter.

Reasonable Accommodation Policy Statement:
The Americans with Disabilities Act Amendments Act of 2008 ensures you the right to reasonable accommodations. A request for an accommodation will not affect your opportunities for employment with the State of Kansas. Arrangements will be made if you have a disability that requires an accommodation for completing an application form, interviewing or any other part of the employment process. It is your responsibility to make your needs known to the KDOR Recruitment Office at 785-296-3077.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Business Services

SALARY

$44k-55k (estimate)

POST DATE

12/09/2022

EXPIRATION DATE

05/01/2023

WEBSITE

portal.kansas.gov

HEADQUARTERS

DODGE CITY, KS

SIZE

15,000 - 50,000

TYPE

Private

REVENUE

$10B - $50B

INDUSTRY

Business Services

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If you are interested in becoming a Customer Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

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Identify and assess customers’ needs to achieve satisfaction.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Representative jobs

Customer service representatives need a high school education, on-the-job training and several soft skills.

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Step 3: View the best colleges and universities for Customer Representative.

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