POSITION: Patient Account Representative
DEPARTMENT: Business Office
REPORTS TO: Patient Accounts Supervisor
REVIEWED BY: Director, Business Office and Human Resources
REVIEW CATEGORY: Business Office
POSITION SUMMARY: Position is responsible for responding to incoming phone inquiries, assisting patients and/or payers with billing questions, and expediting prompt and accurate reimbursement of Clinic accounts.
POSITIONS SUPERVISED: None.
ESSENTIAL FUNCTIONS AND JOB RESPONSIBILITIES:
Education/Certification/License: High school diploma or equivalent is required.
Knowledge, Skills, and Abilities:Prior experience in customer service is required. Prior experience in a health care setting is preferred. Previous phone experience and excellent customer service skills required. Computer skills and accurate typing required.
ADA JOB REQUIREMENTS:
Sedentary Work - Exerting up to 10lbs of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Involves sitting most of the time. Jobs are sedentary if walking is required only occasionally and all other sedentary criteria are met.
Biomedical/Equipment Operators, Inspection, Testing, Analysis, Close Assembly, Clerical, Administrative
None. The worker is not substantially exposed to adverse environmental conditions such as typical office administrative work.