Position: Host / Hostess

Reports to: Food and Beverage Manager

Job Summary: The Host(ess) greets guests as they enter and shows them to their table or waiting area. The Host(ess) engages with guests to ensure their meal is as good as it should be. To do well in this role, a Host(ess) should be comfortable standing for long periods and managing a very busy shift.

Essential Functions:

• Greeting guests as they enter and putting them on a waiting list as necessary.
• Providing guests with menus and answering any initial questions.
• Seating guests at tables or in waiting areas.
• Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers.
• Engaging with guests to ensure they are happy with food and service.
• Responding to complaints and helping to resolve them.
• Answering phone calls, taking reservations and answering questions.
• Knowledgeable of the menu.
• Helping out with other positions in the restaurant as needed.
• Providing great customer service.
• Cultivate and enter guest data into guest management software.
• Performs any other duties as assigned.

Job Requirements:

• Ability to provide top notch customer service in a fast-paced environment.
• A positive attitude and ability work well under pressure with all restaurant staff.
• Does high-quality work while unsupervised.
• Able to work in a standing position for long periods of time.
• Able to safely lift and easily maneuver trays of food when necessary.
• Willing to follow instructions and ask questions for clarification if needed.
• Able to handle money accurately and operate a point-of-sale system.
• Able to work in a busy restaurant environment.
• Restaurant experience a plus.