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IT Help Desk Technician

West Nyack, NY | Full Time
17 Days Ago

Job Description

Overview

The IT Department at ARC Command Headquarters is seeking a full time Help Desk Technician to be responsible for Personal Computer Client Support (hardware and software) at the Adult Rehabilitation Centers Command. 

 

 

Responsibilities

The Help Desk Technician will be responsible for 1st level help desk support and creating help desk tickets, answering IT support line and checking messages, maintaining inventory list of all computers and devices,  arranging warranty and out of warranty service as appropriate, shipping equipment as needed, preparing requisitions and follow up on back orders until received, and preparing vendor invoices for payment.

The Help Desk Technician will assist the IT Team in setup, training, supporting, troubleshooting, maintaining, and repairing computer software and hardware problems for all ARC centers and Vehicle Donation Program site.  This position requires travel when necessary.

 

Qualifications

The successful candidate will have an associate’s degree and/or 2 years IT experience along with excellent customer service, communication and organizational skills, a strong working knowledge of personal computers, MACs and related peripherals with attention to detail and ability to prioritize.  The Help Desk Technician must be proficient in Microsoft Office products.  A certification is preferred.  

Skills for IT Help Desk Technician

The job skills required for IT Help Desk Technician include Help Desk, IT Support, Troubleshooting, Customer Service, Microsoft Office,and Attention to Detail etc. Having related job skills and expertise will give you an advantage when applying to be an IT Help Desk Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Help Desk Technician. Select any job title you are interested in and start to search job requirements.

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Career Path for IT Help Desk Technician

The following is the career advancement route for IT Help Desk Technician positions, which can be used as a reference in future career path planning. As an IT Help Desk Technician, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Help Desk Technician. You can explore the career advancement for an IT Help Desk Technician below and select your interested title to get hiring information.

How to Become an IT Help Desk Technician

If you are interested in becoming an IT Help Desk Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Help Desk Technician for your reference.

Step 1 Understand the job description and responsibilities of an IT Help Desk Technician

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Step 2 Knowing the best tips for becoming an IT Help Desk Technician can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

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