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1 Call Center Agent Job in Vienna, MA

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The Ritz-Carlton
Vienna, MA | Other
7 Months Ago
Call Center Agent
Other | Accommodations 7 Months Ago
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The Ritz-Carlton is Hiring a Call Center Agent Near Vienna, MA

Job Number 22220302
Job Category Reservations
Location The Ritz-Carlton Vienna, Schubertring 5-7, Vienna, Austria, Austria VIEW ON MAPSchedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

The Ritz-Carlton, Vienna is looking for a Lady or Gentlemen for the position of:

Call Center Agent

As a call center agent, you and our Front of House team ensure optimal support for our international guests, especially on the phone.

The call center agent is responsible for handling and coordinating all incoming calls after compliance with the telephone etiquette. The organization of guest enquiries for the reception, guest services, housekeeping and technical areas as well as further administrative work are also part of the task.

Your Competencies:

  • Professional experience in the upscale hotel industry
  • Friendliness, flexibility, reliability and a high degree of responsibility
  • Professional communication skills and appearance
  • resilience, teamwork and flexibility
  • Quality awareness
  • A gift for paying attention to the smallest details
  • excellent knowledge of German and English in spoken and written language is required, any further foreign language is advantageous
  • knowledge on how to use the software OPERA and MS Office are advantageous

Our benefits:

  • An attractive salary
  • Team-spirited co-workers
  • Encouraging management
  • Meals in our in-house Employee Dining Room
  • Excellent career opportunities within the world's largest hotel chain Marriott International
  • Regular growth and training opportunities
  • Wellbeing programs
  • Worldwide discounts on hotel rooms, gift shop items, food and beverage
  • Recognition programs

“We are Ladies and Gentlemen, serving Ladies and Gentlemen”

At The Ritz-Carlton, our Ladies and Gentlemen are the most important resource in our service commitment to our guests.

We are already looking forward to receiving your application:

bewerbung.vienna@ritzcarlton.com

Please be advised that German and English language Skills and a valid working permission for Austria are required for this position.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

Job Summary

JOB TYPE

Other

INDUSTRY

Accommodations

POST DATE

08/15/2022

EXPIRATION DATE

12/31/2022

SIZE

500 - 1,000

FOUNDED

1987

CEO

STEVEN JOSEPH ZIDEK

REVENUE

$50M - $200M

INDUSTRY

Accommodations

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The following is the career advancement route for Call Center Agent positions, which can be used as a reference in future career path planning. As a Call Center Agent, it can be promoted into senior positions as a Contact Center Representative III - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Agent. You can explore the career advancement for a Call Center Agent below and select your interested title to get hiring information.

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If you are interested in becoming a Call Center Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Agent for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Call Center Agent job description and responsibilities

Call center agents are at the frontline of providing solutions to customers’ problems.

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Call center agents need a cache of polite phrases to use when talking with customers.

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Call center agents not only listen to customer complaints, but they also process requests.

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Make sure agents are aware of the call length and offer to call customers back so as to not keep them waiting.

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Manage difficult customer situations and transfer calls to appropriate persons when necessary.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Call Center Agent jobs

A call center agent performs a number of functions that are more than just picking up calls.

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They are currently hiring for work at home call center agent positions.

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Learn to deal with angry customers.

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Problem-Solving and Flexibility.

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Use a Calm Soothing Tone of Voice.

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Step 3: View the best colleges and universities for Call Center Agent.

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