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The Ritz-Carlton
Jakarta, NY | Other
9 Months Ago
Assistant Banquet Manager
The Ritz-Carlton Jakarta, NY
Other | Accommodations 9 Months Ago
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The Ritz-Carlton is Hiring an Assistant Banquet Manager Near Jakarta, NY

Job Number 22126570
Job Category Event Management
Location The Ritz-Carlton Jakarta Pacific Place, Jl. Jendral Sudirman, Jakarta, Daerah Khusus Ibukota Jakarta, Indonesia VIEW ON MAPSchedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

JOB SUMMARY

Entry level management position that supervises banquet service staff while personally assisting in executing events based on requirements and standards. Develops and directs team to provide consistent, high quality service. Communicates performance expectations and trains staff in processes. Responsible for managing financial and administrative duties.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area.

CORE WORK ACTIVITIES

Supporting Management of Banquet Operations

• Manages departmental inventories and assets including par levels and maintenance of equipment.

• Ensures function rooms are set according to event documentation (Banquet Event Orders, resumes, etc.) and customer requirements.

• Conducts banquet room function inspections prior to each event to ensure the room is set according to specifications.

• Conducts monthly department meetings with the Banquet captains and employees.

• Maintains attendance log for banquet employees.

• Maintains cleanliness and sanitation standards in all banquet operation areas.

• Adheres to and reinforces all standards, policies, and procedures (SOPs, LSOPs, etc.).

• Ensures employee awareness of the event phase portion of the Meeting Planner Survey and Guest Satisfaction Scores.

• Orders supplies for the department (e.g., china, glass, silver, buffet presentations, props, and other service equipment needs).

• Understands the impact Banquet operations has on the overall success of an event and manages activities to maximize customer satisfaction.

• Schedules banquet service staff to forecast and service standards, while maximizing profits.

Participating in and Leading Banquet Teams

• Attends and participates in all pertinent meetings (e.g., Daily Stand Up, BEO, Pre-Cons, Staff, Forecast, Department and Intradepartmental).

• Leads shifts and actively participates in the servicing of events.

• Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine, and overall event presentation.

Providing and Ensuring Exceptional Customer Service

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service levels.

• Responds to and handles guest problems and complaints.

• Empowers employees to provide excellent customer service.

• Strives to improve service performance.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

• Understands the impact event services have on the overall success of an event and manages activities to maximize customer satisfaction.

• Reviews comment cards and guest satisfaction results with employees.

Conducting Human Resources Activities

• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

• Schedules employees to ensure shift coverage and meet business demands and productivity goals.

• Ensures employees understand expectations and parameters.

• Observes service behaviors of employees and provides feedback to individuals.

• Assists Banquet Service Manager in establishing guidelines so employees understand expectations and parameters.

• Participates in the development and implementation of corrective action plans.

• Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

Job Summary

JOB TYPE

Other

INDUSTRY

Accommodations

POST DATE

07/27/2022

EXPIRATION DATE

08/09/2022

SIZE

500 - 1,000

FOUNDED

1987

CEO

STEVEN JOSEPH ZIDEK

REVENUE

$50M - $200M

INDUSTRY

Accommodations

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The job skills required for Assistant Banquet Manager include Presentation, Banquet Operation, Customer Service, Product Quality, Event Management, SOP, etc. Having related job skills and expertise will give you an advantage when applying to be an Assistant Banquet Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Assistant Banquet Manager. Select any job title you are interested in and start to search job requirements.

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If you are interested in becoming an Assistant Banquet Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Assistant Banquet Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Assistant Banquet Manager job description and responsibilities

Assistant Banquet Managers have the job task of helping assisting Banquet Managers operate a food-serving facility.

02/04/2022: Paramus, NJ

They supervise, train and inspect the performance of assigned Banquet Staff, ensuring that all procedures are completed to the specific restaurant's standards.

02/01/2022: Winston Salem, NC

Organize and execute banquet events to ensure customer satisfaction.

04/05/2022: Temple, TX

Responsible for set up, execution, break down and proper storage (equipment) of all banquet functions.

03/30/2022: Milwaukee, WI

The assistant banquet manager responsibilities includes overseeing facility in areas of maintenance, food presentation, inventory, safety and security. Assist where necessary to ensure optimum service to guests.

01/23/2022: Twin Falls, ID

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Assistant Banquet Manager jobs

Set up banquet area/room, ensuring cleanliness and proper set up of furniture/equipment.

03/03/2022: Colorado Springs, CO

The duties and responsibilities of a Banquet Server are generally to provide exceptional customer service throughout the entire event process to ensure the highest standard of customer satisfaction.

03/19/2022: Lafayette, LA

Adhere to health, safety and sanitation guidelines at all times.

04/16/2022: Richland, WA

Address customer needs and requests in a timely manner.

03/13/2022: Gary, IN

Adhere to budgetary guidelines and control expenses accordingly.

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Step 3: View the best colleges and universities for Assistant Banquet Manager.

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