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Assistant Event Operations Manager
$63k-86k (estimate)
Full Time | Sports & Recreation 3 Months Ago
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The Ritz-Carlton Orlando, Grande Lakes is Hiring an Assistant Event Operations Manager Near Orlando, FL

Job Number

23013635

Job Category

Event Management

Location

The Ritz-Carlton Orlando Grande Lakes, 4012 Central Florida Parkway, Orlando, Florida, United States VIEW ON MAP

Schedule

Full-Time

Located Remotely?

N

Relocation?

N

Position Type

Management

Job Summary

Communicates service needs to chefs and stewards throughout functions. Totals charges for group functions, and prepares and presents checks to group contacts for payment. Verifies banquet rooms, restaurants, and coffee breaks are ready for service. Verifies proper centerpieces are displayed on every table. Inspects the cleanliness and presentation of all china, glass, and silver prior to use. Checks in with guests to verify satisfaction. Sets tables according to type of event and service standards. Communicates additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Maintains cleanliness of work areas throughout the day. Supports compliance with brand standards and legal obligations. Supports and leads shift teams to provide consistent, high quality service. Coordinates and leads daily stand-up meetings, pre-shift meetings and pre and post-meal briefings. Communicates performance expectations and trains staff in processes. Assists more senior managers in completion of financial and administrative duties. Strives to continually improve guest/event and employee satisfaction and maximize financial performance.

Candidate Profile

Education and Experience

  • High school diploma or GED or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in food and beverage, culinary, guest services, front desk, housekeeping, or related professional area.

    OR

  • If no standard educational background, at least 3 years of experience in two of the following areas of hospitality to include food and beverage, culinary, guest services, front desk, housekeeping, or related professional area.

    Preferred

  • Experience running a shift, scheduling, Performance Manage PAF's, Problem Solving, Running Day-to-Day Operation, Hospitality Skills.

    Core Work Activities

    Management of Event Operations associated with Banquets, Event Services

  • Verifies meeting and event rooms/space are set according to event documentation (Banquet Event Orders, resumes, etc.) and customer requirements.
  • Leads shifts and actively participates in the servicing of events.
  • Adheres to and reinforces all standards, policies, and procedures (Core Deliverables, SOPs, LSOPs, etc.).
  • Assists in maintaining the inventory of function room amenities (e.g., pads, pens, candy, water service) and other controllable supplies.
  • Attends and participates in all pertinent meetings (e.g., Daily Stand Up, BEO, Staff, Forecast, Department and Intradepartmental).
  • Attends pre-event/pre-convention meetings as needed to understand group needs.
  • Communicates critical information to the Banquet, Event Services and Event Technology teams.
  • Conducts room function inspections prior to each event to ensure the room is set according to specifications.
  • Delegates tasks to ensure room sets are "on time" and meet Event Management Standards.
  • Verifies employee awareness of the event phase portion of the Event Satisfaction Survey and Guest Satisfaction Scores.
  • Maintains attendance log for Banquet, Event Service and Event Technology employees.
  • Manages departmental inventories and assets including par levels and maintenance of equipment.
  • Orders supplies for the department (e.g., china, glass, silver, buffet equipment, and other service equipment needs).
  • Schedules Banquet and Event Service staff to forecast and service standards, while maximizing profits.
  • Utilizes banquet beverage tools to guide banquet beverage supervisor in controlling liquor costs, managing the banquet beverage perpetual inventory and requisitioning liquor.
  • Practices and executes brand specific meeting services program per Brand Standard (Redcoat Program, PlumPerfect Program, etc.)
  • Assists with the Event Technology/Audio Visual team when necessary in order to ensure customer satisfaction.
  • Works with Event Planning team to verify flawless delivery of events.

    Leading Teams in Day-to-Day Activities Holding Teams to High Work Standards while Modeling those Standards

  • Verifies knowledge and understanding of OSHA regulations are up to date.
  • Creates and nurtures a hotel environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
  • Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.
  • Participates in the development and implementation of corrective action plans.

    Providing Exceptional Customer Service

  • Encourages employees to provide excellent customer service within guidelines.
  • Handles guest problems and complaints, seeking assistance from manager as necessary.
  • Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from manager as necessary.
  • Meets and greets guests.
  • Understands the impact Banquet, Event Service and Event Technology operations has on the overall success of an event and manages activities to maximize customer satisfaction.

    Assisting In Human Resource Activities

  • Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
  • Participates in the employee performance appraisal process, assisting with the completion of annual performance reviews.
  • Supports training when appropriate.
  • Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
  • Schedules employees to ensure shift coverage and meet business demands and productivity goals.
  • Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
    At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

    Source: Hospitality Online

    Job Summary

    JOB TYPE

    Full Time

    INDUSTRY

    Sports & Recreation

    SALARY

    $63k-86k (estimate)

    POST DATE

    01/25/2023

    EXPIRATION DATE

    02/22/2023

    WEBSITE

    theritzcarltongolfcluborlando.com

    HEADQUARTERS

    ORLANDO, FL

    SIZE

    25 - 50

    TYPE

    Private

    CEO

    TINA CRAWFORD

    REVENUE

    <$5M

    INDUSTRY

    Sports & Recreation

    Show more

    The job skills required for Assistant Event Operations Manager include Customer Service, Scheduling, Problem Solving, Guest Service, Product Quality, Teamwork, etc. Having related job skills and expertise will give you an advantage when applying to be an Assistant Event Operations Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Assistant Event Operations Manager. Select any job title you are interested in and start to search job requirements.

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