7 Front Desk Manager Jobs in Key Biscayne, FL

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Front Desk Manager

The Ritz-Carlton Key Biscayne, Miami

Key Biscayne, FL | Full Time

$38k-53k (estimate)

5 Months Ago

Front Desk for a Condominium

Commodore Club West Inc Assn

Key Biscayne, FL | Full Time

$27k-36k (estimate)

2 Days Ago

Front Desk (Overnight)>

FirstService Residential

Key Biscayne, FL | Full Time

$27k-36k (estimate)

1 Week Ago

Front Desk

KW Property Management

Key Biscayne, FL | Full Time

$27k-36k (estimate)

2 Months Ago

Part Time Front Desk

FirstService Residential

Key Biscayne, FL | Part Time

$27k-36k (estimate)

11 Months Ago

Overnight Front Desk Agent

FirstService Residential

Key Biscayne, FL | Full Time

$27k-36k (estimate)

0 Months Ago

Administrative Real Estate Assistant/Front Desk Coordinator

Ocean Club Realty

Key Biscayne, FL | Full Time

$39k-49k (estimate)

6 Months Ago

Front Desk Manager

$38k-53k (estimate)

Full Time 5 Months Ago

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The Ritz-Carlton Key Biscayne, Miami is Hiring a Front Desk Manager Near Key Biscayne, FL

Additional Information

Afternoon Shift, Evening Shift

Job Number

22221361

Job Category

Rooms & Guest Services Operations

Location

The Ritz-Carlton Key Biscayne Miami, 455 Grand Bay Drive, Miami, Florida, United States VIEW ON MAP

Schedule

Full-Time

Located Remotely?

Relocation?

Position Type

Management

Job Summary

Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities.

Candidate Profile

Education And Experience

High school diploma or GED; 1 year experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Core Work Activities

Supporting Management Of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and building mutual trust, respect, and cooperation among team members.

Serves as a role model to demonstrate appropriate behaviors.

Understands employee positions well enough to perform duties in employees' absence.

Handles employee questions and concerns.

Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager.

Supports daily Front Desk shift operations.

Supporting Progress Toward Guest Services And Front Desk Goals

Supports day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

Strives to improve service performance.

Observes staffing levels to ensure that guest service, operational needs and financial objectives are met.

Supports training of staff on adherence to all credit policies and procedures to reduce bad debts and rebates.

Supports same day selling procedures to maximize room revenue and property occupancy.

Understands the impact of Front Desk operations on the overall property financial goals and objectives.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Sets a positive example for guest relations.

Encourages employees to provide excellent customer service within guidelines.

Handles guest problems and complaints seeking assistance from supervisor as necessary.

Interacts with guests to obtain feedback on product quality and service levels.

Supporting Projects And Policies

Supports implementation of customer recognition/service programs, communicating and ensuring the process.

Assists in the review of comment cards and guest satisfaction results with employees.

Ensures employees have the proper supplies and uniforms.

Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.

Supporting Handling Of Human Resource Activities

Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

Provides feedback to individuals based on observation of service behaviors.

Participates in an ongoing employee recognition program.

Supports training when appropriate.

Participates in the employee performance appraisal process.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.

Performs all duties at the Front Desk as necessary.

Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations.

Complies with loss prevention policies and procedures.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

Source: Hospitality Online

Job Summary

JOB TYPE

Full Time

SALARY

$38k-53k (estimate)

POST DATE

11/30/2022

EXPIRATION DATE

01/19/2023

The job skills required for Front Desk Manager include Front Office, Guest Service, Customer Service, Coaching, Communication Skills, Hospitality Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Manager. Select any job title you are interested in and start to search job requirements.

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