The Single Market Luxury Manager (SMLM) is a key sales position at The RealReal. You’ll use your strong negotiation skills to drive new business while working autonomously in an ever-evolving environment. Your ability to build rapport will be critical to your success alongside a focus on driving the key metrics of the business through new consignor acquisition, and working with a repeat consignor base. You have an entrepreneurial spirit and can adapt to shifting priorities to achieve and exceed sales goals. You're customer-obsessed, adaptable, and passionate about luxury brands, fashion, and sustainability. Above all, you embody the TRR culture through collaboration, driving results, and building for the future.

Compensation | Benefits | Perks

• Base Pay PLUS uncapped commission
• $2000/month (at target) - top performers at $2700 /month 
• Annual Elite Club Trip for top performers
• $25,000 in RSUs (stock) awarded
• Employee Stock Purchase Plan (purchase stock @ discounted rates)
• Monthly sales competitions (i.e. cash | prizes | site credit | stock)
• 401K (with company matching up to $1000)
• Medical, Dental & Vision

What You Get To Do Every Day

• Drive New Business
• Prospect new and existing connections. These include Stylists, personal shoppers, boutique owners, sales associates, and individual consignors
• Develop and implement marketing strategies to continually increase consignment with The RealReal
• Drive Repeat Business
• Work within existing consignor base to drive additional product and categories
• Meet the monthly goals for the market while maintaining focus on premier luxury product
• Meet or exceed goals for your geographic market via self-generated corporate leads
• Maintain base of repeat clients provide an outstanding customer experience
• Outreach daily to new and existing clients (50-100 per day) 
• Attend client appointments (typically less than 60 miles one way - mileage reimbursed)
• Review Contract during In-Home Appointments
• Customer Service Issue Resolution
• Proactively resolve any consignor issues/concerns 
• Set pricing expectations through deep knowledge of luxury and stay up-to-date on resale trends what has low/high resale value
• Carefully review process all items for shipment to ensure everything is cataloged up to TRR’s high-quality standards
• Possess a strong ability to multitask
• Balance appointments, outreach, prospecting and customer service issues
• Availability evenings and weekends, to accomodate appointment requests

What You Bring To The Role

• 2 years of work experience in sales, ecommerce, or tech;Internal: $3 Million in Lifetime Consignment Value
• Motivated by a desire to win and excel, competitive
• Ability to build rapport, establish trust, provide empathy and build credibility with clients quickly
• Efficiency and strong organizational, time management and communication skills
• Ability to use technological tools with ease G-Suite, Email, SalesForce, CRM
• Ability to commit to 40 hours per week and work evenings, weekends, and holidays as needed
• Professional appearance and demeanor
• Ability to lift and move up to 25 lbs
• Reliable transportation for travel to client appointments

GHR6618 #LI-LZ49 #LI-Hybrid