The Customer Experience Manager is an Assistant Manager and serves as a key driver within the retail store to support supply, sales & client services throughout our Retail stores at The RealReal. As a Client Experience Manager you are goal-oriented, client obsessed, driven to achieve/exceed sales goals and possess a strong desire to grow (or begin) your career in retail management positions. You're highly adaptable to change in a “start up” environment, passionate about luxury brands, fashion, and sustainability. Above all, you embody the TRR culture through collaboration, driving results, and building for the future.

Bonus | Benefits | Perks

• Base pay PLUS 10% Bonus
• Sick time, holiday pay & volunteer time paid
• Employee Stock Purchase Plan (purchase stock at discounted rates)
• Paid training program with robust career growth 
• 401K (with company matching up to $1,000)
• Medical, Dental, Vision & Commuter Benefits

What You Get To Do Every Day

• Drive sales through engagement of clients, suggestive selling and sharing product knowledge
• Provide a high level of service while navigating multiple customer journeys simultaneously
• Educate clients on The RealReal mission and business structure
• Build brand loyalty by delivering a best in class client experience
• Outreach daily to existing clients to drive traffic to retail store
• Lead the store team when Store Manager is not on site
• Flex between all roles in the store as needed.

What You Bring To The Role

• 2 years Retail experience in a client/business facing position
• Motivated by friendly competition and possesses a strong desire to win 
• Excels in a fast paced environment that is ever changing
• Strong organizational and time management skills; able to balance competing priorities without showing stress, frustration
• Remains solution oriented and dedicated to delivering an elevated experience to both clients and employees alike. 
• Demonstrates strong ability to establish trust and balance candor and discretion when dealing with sensitive information/situations. 
• Professional appearance and demeanor; always represents the TRR brand with integrity and professionalism at all times. 
• Leads by example and supports internal/external clients through education and empowerment
• Able to relocate for desired growth opportunities within the retail fleet.
• Strong ability to use technological tools with ease and patience.
• Ability to commit to a flexible schedule at 40 hours per week including evenings, weekends, and holidays as needed.
• Comfortable with ambiguity and finding creative solutions by taking appropriate partnerships to achieve desired business outcome. 
• Fluid with delivering performance feedback in the moment to team members to elevate and uphold peak performance levels amongst team members. 
• Open to development and remains objective when reviewing individual performance levels; does not settle for good and pushes for great performance.
• Effectively communicates the needs of the business and advocates for the needs of the team in order to streamline business efficiencies.

GHR6787 #LI-KR50 #LI-Onsite

Job Summary