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The Purple Guys
Kansas City, KS | Full Time
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LHH
Kansas City, KS | Full Time
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Senior Systems Analyst 1
The Purple Guys Kansas City, KS
Full Time | Retail 8 Months Ago
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The Purple Guys is Hiring a Senior Systems Analyst 1 Near Kansas City, KS

Position Summary

The Sr. Systems Analyst works as a member of the Project Team in the implementation of IT infrastructure projects for clients. The Sr. Systems Analyst focuses primarily on Windows Server, Exchange, Office365, and Active Directory migrations, server, application and desktop virtualization, and small-to-medium business virtual IT departments. Project Team members interact with many networks and clients, requiring agility, critical thinking, and complex problem-solving.

Sr. Systems Analysts also work closely with Reactive Service Delivery team members by assisting with escalated support tickets, complex problem resolution, and mentoring.

Essential Duties & Responsibilities

Client Service

  • Provide responsive client service. Answer internal and external client/vendor calls quickly and pleasantly. Communicate in a friendly, professional and patient manner
  • Perform all duties with the goal of building and maintaining long-term client/vendor relationships
  • Maintain exceptional client service, understanding client satisfaction and perception

IT Service and Support Functions

  • Provide advanced IT support relating to technical issues involving Microsoft as well as clients’ technologies stack and core business applications 
  • Provide technical assistance to service delivery team members with system requests
  • Provide remote access solution support via VPN, terminal services, and Citrix
  • Provide technical services and support at the network level: WAN and LAN connectivity, routers, firewalls and security
  • Implement and support disaster recovery solutions
  • Design and implement system solutions for clients using technologies that meet the clients’ needs
  • Acquire specific knowledge of the client and how IT relates to their business
  • Develop in-depth knowledge of the service offerings and how they relate to clients’ needs
  • Participate in providing content for scopes of work
  • Participate in after-hours On Call rotation
  • Perform other related duties as assigned

Documentation, Reporting and SLA’s

  • Identify clients’ needs and report to vCIO or Project Team Manager
  • Provide system documentation and consulting services to include system reviews and recommendations
  • Update documentation for client configurations or processes
  • Communicate with the client regularly to keep informed of technical support progress and notify of impending changes or expected outages
  • Utilize active listening and client-care skills in identifying potential concerns
  • Report client concerns or complaints to Project Team Manager or CXO
  • Answer internal and external communications timely and professionally
  • Perform project tasks and functions according to standards as outlined in Scope of Work
  • Complete projects within budgeted timelines

Professional Development

  • Routinely take self-paced training in technologies relevant to the team
  • Obtain industry certifications on a consistent basis

Administrative

  • Enter all notes and time worked on the appropriate service ticket
  • Enter time worked on each ticket daily
  • Schedule service delivery via the scheduling calendar in ticketing system
  • Enter expenses on service tickets for any credit card purchases related to service delivery and turn in receipts daily
  • Submit time sheets and expense reports on a weekly basis, due by Saturdays at 12P

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The technical skills listed below are representative of the knowledge, skill, and/or ability required.

Technical Skills

  • Windows server platform
  • Active directory and group policy
  • VMWare
  • Veaam
  • Hyper-V
  • Exchange Office 365 hybrid
  • Diagnose network connectivity issues 
  • Office 365 and Exchange message archiving
  • Azure infrastructure and networking
  • Server hardware
  • RDP

Education and/or Experience

  • College or Technical degree with 3 years of network maintenance experience, OR 
  • 5 years of experience installing, administering and maintaining network environments related to Microsoft, HP, Dell and/or Cisco

Certificates, Licenses, Registrations 

  • Valid Driver’s License
  • Minimum of 2 professional IT certifications (Examples: Microsoft MCTS, MCM, or MCA; Citrix CCEA or CCIA; SonicWall CSSA; Cisco CCNA; or VMWare VCP) 

Job Summary

JOB TYPE

Full Time

INDUSTRY

Retail

POST DATE

07/22/2022

EXPIRATION DATE

11/18/2022

WEBSITE

purpleguys.com

HEADQUARTERS

KANSAS CITY, KS

SIZE

25 - 50

FOUNDED

1994

TYPE

Private

CEO

JON SCHRAM

REVENUE

$5M - $10M

INDUSTRY

Retail

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About Purple Guy

TPG is a Kansas-based IT managed firm that provides services such as cloud integration, hosted VoIP, network security, backup and disaster recovery for businesses.

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The following is the career advancement route for Senior Systems Analyst 1 positions, which can be used as a reference in future career path planning. As a Senior Systems Analyst 1, it can be promoted into senior positions as a Systems Architect that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Senior Systems Analyst 1. You can explore the career advancement for a Senior Systems Analyst 1 below and select your interested title to get hiring information.