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Customer Success Associate
Promise Fairfield, CA
$43k-53k (estimate)
Temporary | Real Estate Investment Trusts (REITS) 6 Months Ago
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Promise is Hiring a Customer Success Associate Near Fairfield, CA

Location: Fairfield, CA

Time Requirement: Full time. (5) 8-hour shifts between the hours of 4am and 4pm PT, Monday through Saturday. Exact schedule to be determined at time of hire.

Duration: The expected duration of the position is (3) three months with a possibility of extension. As a reminder, employment is "at will" and can be terminated at any time by either party.

Compensation: $25/hour plus benefits.

Company Overview:

Promise helps utilities and government agencies create flexible and affordable solutions for customers struggling to pay off their debt. Our intuitive approach to payment plans and relief distribution leads to increased customer enrollment and recovery rates that are far higher than the industry standard. As a result, customers pay off debt sooner and with fewer penalties, and our partners reduce delinquencies and increase revenue.

The Promise team strives to treat people who are struggling with dignity and provide them with the tools and resources they need to succeed. Our expertise spans sectors: we are technology experts from companies like Google, Stripe, and Palantir, as well as accomplished government leaders. We have raised over $50 million and we’re backed by leading investors such as Kapor Capital, XYZ Ventures, Bronze Investments, First Round Capital, Y Combinator, The General Partnership (formerly Sweat Equity Ventures), Howard Schultz, and others. We're proud to have recently been chosen as one of Fast Company's "World's Most Innovative Companies of 2022."

Role Overview:

We’re looking for Customer Success Associates (CSA) to join our growing team. The CSA will handle inbound customer inquiries and proactive outreach in an effort to enroll new customers in Promise’s services. The CSA must enjoy working within a small, entrepreneurial environment that is mission- and results-driven. The role will appeal to candidates who are high-energy and motivated.

What You'll Do:

  • Handle inbound customer inquiries via phone, email, or text.
  • Guide new customers gracefully but swiftly into Promise’s services, then move on to the next customer.
  • Flag any escalations or areas of concern to the appropriate party in a timely fashion.
  • Handle outbound customer outreach as needed.
  • Track outcomes and document other data in customer management systems and spreadsheets for accurate data analysis and reporting.
  • Assist new team members as they learn the systems, scripts, and product offering and we continue to grow the team!

You’re a Great Fit for the Role if You Are:

  • Compassionate: you can understand and empathize with our customers, some of whom are in difficult financial situations. You’d never treat them with anything less than the utmost respect.
  • Naturally positive and high-energy: you bring your best self to work every day.
  • An excellent communicator, both written and verbal. You’re articulate and can get to the point quickly but kindly.
  • Thick-skinned: you can handle all kinds of different personalities and customer moods with grace; you’re energized by turning frustrated or distressed customers into hopeful ones.
  • Reliable, punctual, and someone who always follows through.
  • Tech savvy: you’re adept at learning new tools and technologies.
  • A good team player who people like working with.
  • Resourceful and an ‘expert learner.’ You’re naturally curious and good at figuring new things out.
  • Good at spotting patterns in customer behaviors – and comfortable sharing them with your manager.
  • Possessed of a strong work ethic: you love to work and are motivated by a job well done.
  • Vaccinated against Covid-19 (required)

Promise is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status. In addition, the Company complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it operates and is committed to diversity and inclusion in the workplace. Promise also provides reasonable accommodations to qualified individuals with disabilities, pregnant individuals, and individuals with sincerely held religious beliefs, in accordance with applicable laws.

Due to our work with the US government, we can only hire US citizens. Candidates living in other countries need not apply

Job Summary

JOB TYPE

Temporary

INDUSTRY

Real Estate Investment Trusts (REITS)

SALARY

$43k-53k (estimate)

POST DATE

09/21/2022

EXPIRATION DATE

03/19/2023

WEBSITE

the-promise.com

HEADQUARTERS

SOUTH JORDAN, UT

SIZE

<25

FOUNDED

2014

CEO

DOMINIA T GLASPY

REVENUE

<$5M

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The job skills required for Customer Success Associate include Work Ethic, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Success Associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Success Associate. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Customer Success Associate positions, which can be used as a reference in future career path planning. As a Customer Success Associate, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Associate. You can explore the career advancement for a Customer Success Associate below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Success Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Associate for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Success Associate job description and responsibilities

Customer success associate look out for their customer’s business and work with them to find solutions to pain points.

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They're also able to provide the technical product support and training necessary to keep their customers happy.

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Customer Success Associate are responsible for creating loyal customers who come back again and again.

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On a smaller scale, customer success associate are constantly juggling many tasks for multiple customers.

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Customer associates look out for their customer’s business and work with them to find solutions to pain points.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Success Associate jobs

The scope of a CSA responsibility depends on the opportunity for mutual value creation, determined by solution complexity and customer size.

01/19/2022: Kansas City, KS

Successfully handling any and all of those responsibilities starts with open communication and transparency on the part of the customer success associates.

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Develop a customer success strategy to be successful for this position.

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Build strong customer relationships to strengthen connectivity within the entrepreneurial ecosystem.

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Developed profitable relationships with current and prospective customers, and provided exceptional customer support through attentiveness and extensive product knowledge.

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Step 3: View the best colleges and universities for Customer Success Associate.

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