BMW Sacramento Sales Manager

Sales Manager

Summary

Assumes responsibility for customer retention and profitability in the new- and used-vehicle profit centers. Fulfills responsibilities primarily through effective personnel management, knowledge of market potential, established performance standards, and a keen awareness of each department's break-even data.

Qualifications

State Sales License

Valid Driver's License

Clean DMV

Education

High School Diploma (Minimum)

Two to four years related experience and/or training; or equivalent combination of education and experience.

Other

• Ability to read and comprehend instructions and information. 
• Professional personal appearance. 
• Excellent verbal/written communication skills.
• Ability to meet company’s production and quality standards.
• Basic Technology Skills (Email, Microsoft Office, Mobile Device etc.). 

Physical Requirements (Surroundings) 

• Spend time outdoors in the weather and elements.
• Spend time indoors in air-conditioned areas.
• Sitting on a regular basis.
• Standing on a regular basis.
• Walking on a regular basis.
• Bending, twisting and/or stooping infrequently.
• Kneeling and/or squatting infrequently.
• Lifting 25 lbs. to 50 lbs.
• Infrequently reaching and/or lifting overhead.
• Infrequently climbing stairs.
• Repetitive hand/finger movement on a regular basis.
• Grasping/grabbing with hands infrequently.
• Pushing and pulling.

General Expectations 

• Devote himself/herself to ensuring satisfaction to customers. 
• Determine management, production, and quality requirements by asking questions and listening. 
• Attend company meetings as required. 
• Maintain a follow-up system that encourages follow through with assigned projects. 
• Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals. 
• Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively. 
• Understand the terminology of the business and keep abreast of technology changes in products and services. 
• Know and understand the federal, state, and local requirements which govern the company’s business. 
• Follow lawful directions from supervisors. 
• Understand and follow work rules and procedures. 
• Participate in performance management. 
• Interact well with others and be a positive influence on employee morale. 
• Uphold the company’s non-disclosure and confidentiality policies and agreements. 
• Work evening, weekend and holiday work hours as required. 

Essential Duties/Requirements include the following. Other duties may be assigned.

• Participates in the preparation of the annual dealership forecast by projecting unit sales, gross profits, expenses, and operating profits for the new- and used-sales departments
• Meets with sales managers (new and used) to establish annual and monthly objectives for unit sales, gross profits, expenses, and operating profit.
• Ensures that sales managers (new and used) understand dealership policies, procedures, and sales systems.
• Works with dealer and general manager to determine appropriate days supply for new and used vehicles and orders/acquires vehicle inventory accordingly.
• Establishes standards for displaying, merchandising, and maintaining new and used vehicles.
• Establishes procedures for quick disposal of over-aged vehicles.
• Issues all demonstrators and ensures that appropriate dealership records are maintained.
• Checks the condition of all demonstrators monthly.
• Audits repair orders for used vehicles as needed to ensure prompt reconditioning.
• Meets with the general manager to review monthly forecasts, commission sheets, productivity reports, and the profit performance of each department as a whole and each salesperson individually.
• Studies local market conditions, demographics, and past sales history. Makes recommendations to the general manager regarding short- and long-range advertising plans, sales promotions, staffing needs, lease promotions, and compensation plans.
• Conducts major sales promotions and advertising as needed (i.e., used car classifieds, large new display ads, radio, etc.).
• Approves all sales incentives in writing before submitting to the office.
• Addresses customer complaints to ensure high level of customer satisfaction.
• Creates systems that ensure ongoing sales training, including weekly sales meetings.
• Audits all appraisals of trade-in vehicles. Attends auction as required.
• Reviews and initials all deals before they are posted.
• Facilitates new-vehicle pre-delivery with the service manager.
• Maintains a professional appearance.
• Attends managers meetings as requested.
• Completes additional tasks and projects as directed.

Supervisory Responsibilities

• Directly supervises employees in the Sales Department.  Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include:
  • Interviews and hires in accordance with The Niello Company's Policies & Procedures.
  • Trains employees; planning, assigning, and directing work.
  • Appraises performance; rewarding and disciplining employees; counseling and coaching employees.
  • Addresses complaints and resolving problems.

Language Skills

• Ability to read, analyze, and interpret financial reports, spreadsheets, marketing analysis, etc. 
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. 
• Ability to write speeches and articles for publication that conform to prescribed style and format. 
• Ability to effectively present information to top management, public groups, and/or boards of directors.  

Mathematical Skills

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. 
• Ability to apply concepts of basic algebra.

Reasoning Ability

• Ability to define problems, collect data, establish facts, and draw valid conclusions.