Title: Account Manager

About The Narrative Project:

The Narrative Project is Connecticut’s only anti-racist communications agency, focused on equity, oriented to justice and dedicated to providing high-quality public relations and full-service communications for mission-driven organizations. Through socially responsible communications consulting, The Narrative Project works to help emerging and established mission-driven organizations reach their diverse publics, build their image, further their mission, and achieve their goals.

We don’t have clients at The Narrative Project. We have partners.

Traditional consulting relationships are far too transactional. They don’t require the agency to understand the client’s audiences or stakeholders at a basic level; they don’t necessitate developing a true relationship between the client and consultant, and they lend themselves to the mistreatment of the consultant or a lack of work/life balance resulting in burnout.

We call the organizations we serve Partners, ​​ because 1) we work exclusively with mission-aligned organizations, 2) we take a collaborative approach to communications management, and 3) we expect our partners to adhere to our core values of community care when working with our team.

The Narrative Project is a young start-up committed to social change public relations. The agency started as a conversation platform in 2015, working collaboratively to improve individual and organizational race relations and normalize all intersections of identity. In 2019, TNP solidified itself as a socially-responsible public relations agency, offering affordable communications consulting to non-profit and mission-driven organizations throughout the state. In just three years, the agency has grown to host 15 staff, and a portfolio of more than 30 partner organizations. As a start-up, TNP requires the leadership of a seasoned operations professional to support the company’s next phase of growth.

Job Description:

Our Account Managers are the lifeblood of our work. As an Account Manager with The Narrative Project, you will serve as the point of contact for four to five accounts, lending your expertise as a strategic communications consultant to establish, guide, and make progress towards the visionary objectives and goals of the organizations we partner with. With the support of the entire team and our Principal Consultant, the Account Manager will be responsible for developing strategic communications plans, social media plans, and creating innovative print and digital-first content that helps our partnering organizations tell their stories as they pursue their ambitious missions.

In order to succeed, you must have a strong work ethic, a passion for economic, racial and social justice, and the desire and capacity to continuously learn.

Key Responsibilities:

Responsibilities will vary according to the accounts but may include a combination of:

• Serving as the point of contact for 6-7 accounts, deeply understanding and managing the unique needs of each project partner in your portfolio
• Serving as the daily point of contact for key media contacts
• Developing industry and partner-focused public relations/communications campaigns
• Contributing to daily meetings, liaising, and updating project partners on opportunities to improve their work
• Working with the entire team to provide project partner updates and collaborate on opportunities for innovation
• Keeping abreast of current public relations trends and tools
• Building client relationships and maintaining a network of media contacts, including journalists and industry spokespeople
• Spearheading both traditional public relation and social media projects
• Developing news angles, stories and pitches to further the missions of the organizations we work with
• Fulfilling the key performance indicators of the project partners in your portfolio, and growing the accounts
• Being involved in pitching for new business and developing public relations proposals
• Managing a high level of client interaction
• Managing and mentoring junior staff members
• Creating content for social media channels across platforms: Instagram, Facebook, Twitter, LinkedIn, etc.
• Directing press and media engagement
• Performing other duties as assigned

Requirements:

• Relevant college experience in communications, public relations, journalism, or marketing and 3-5 years of work experience, or some combination of experience and education

Qualifications:

• Dedication to dismantling harmful narratives surrounding race, ethnicity, privilege and power
• Commitment to the mission of leveraging high-quality communications to support and strengthen the work of mission-driven organizations
• Anti-racist, justice-oriented, and committed to equality through equity
• Self-starting, propensity to take initiative with the ability to thrive within a fast-paced, dynamic environment
• Strong writing, proofreading, and editing skills
• Strong verbal and interpersonal communication skills
• Must have the ability to work collaboratively
• Familiarity with a variety of adobe programs, primarily Photoshop, InDesign, and Illustrator
• Experience with Final Cut, or Adobe Premiere
• Experience with earned, owned, social and paid media
• Client-focused, energetic and detail-oriented

Key Skills:

• High levels of communication - high presentation, verbal and written skills
• Impressive emotional intelligence, cultural competency, and interpersonal expertise
• A passion for the media, including social media
• Flair for creativity, strategic thinking and innovation
• Strong copywriting skills and marketing expertise
• Socially aware and relationally savvy
• Good industry knowledge and experience in building influential networks
• Solid project management skills with an attention to detail and laser focus
• Outstanding organizational skills with an ability to manage multiple projects and portfolios
• Service focused and sensitive to confidential information
• Ability to operate with a no-ego mindset

This position offers room to grow into senior roles, and to become a leader within our agency. It is an exciting opportunity for a seasoned communications professional to bring their experiences to the table to amplify our mission-driven impact.

To Apply

All interested parties should upload a resume and cover letter explaining their interest in mission-driven, change communications and how they adopt the ideals of antiracism in their professional practice and personal routine. Please include your social media handles, LinkedIn account if applicable, and writing samples.

Job Type: Full-time

Pay: $55,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Education:

• Bachelor's (Required)

Experience:

• Writing Skills: 3 years (Required)
• Communication skills: 3 years (Required)

Work Location: In person