National Account Manager

Now is a great time to join our growing company! The Millennium Group (TMG) is an award winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30 years of success in the industry.

RESPONSIBILITIES:

• This position requires an individual with a minimum of 5 years leadership experience along with a proven track record of managing multiple locations for the following service lines; mail, shipping/receiving, and other related office services, have the ability to identify and resolve potential problems, strong leadership, customer relationship skills, project management, excellent computer skills, along with other duties as assigned.
  Manage delivery of operations of the Office Services Department across multiple locations/states. The Office Services team is responsible for providing general office services to associates in multiple locations.
  Primary Responsibilities
  • Develop North American team within multiple states across time zones effectively - including goal setting, touch bases, performance reviews and hiring.
  • Ensure office services are being handled according to expectations and with necessary urgency.
  • Supervise staff ensuring optimization of resources, vendors, and budgets in relation to grouping work, proposals and invoices within staff's approval limits.
  • Ensure supply ordering is being handled according to expectations.
  • Prepare and track Office Services metrics including budget tracking, volumes for all services, SLA compliance, and project tracking oversight
  • Ensure staff is meeting quality and productivity standards
  • Ensure proper maintenance and usage of all equipment and supplies
  • Ensure production targets onsite are met daily, weekly, and monthly
  • Interface with the client, operations team, and corporate departments as necessary
  • Initiate communication and problem solving with regard to customer concerns.
  • Recommends Service Enhancements & Value add to clients
  • Manage budget and control expenses effectively as needed.
  • Oversee workflow, productivity and employees performance

QUALIFICATIONS:

• 4-year college degree is preferred; or equivalent experience in related field
• Requires proven track record of operations leadership and integrity by possessing 5-7 years of related experience in Production, Office services, Facilities Management; extensive management experience.
• Possesses experience in a team environment by maintaining positive, productive relationships with co-workers, peers, management, and clients
•Exceptional operational expertise including quality and six sigma process improvement and problem solving skills
• Exceptional leadership expertise and demonstrated track record of creating employee engagement, hiring, retaining and developing staff
•Demonstrated ability to balance tactical business needs with strategic directions
• Ability to build strong internal and external business and customer relationships
• Ability to solve complex and unique problems that have a significant impact on the business
• Strong interpersonal and communication skills
• Excellent analytic, verbal and written communication skills.
• Working knowledge of Microsoft Office Suite with proficiency in Excel and PowerPoint

WATCH Where Service Matters:

Salary : $70,000 - $82,000