Overview

Our business is real estate, but our organization is so much more than bricks and mortar, beautiful buildings and well-managed properties. Our business is about people who need a place to call home and the people of Michaels who make it all happen. 

The Community Manager is responsible for oversight of the entire operation of a student apartment community, ensuring success in all departments. Primary functions include meeting or exceeding occupancy goals and financial performance while providing the highest level of customer service.

Responsibilities

1. Recruiting, hiring, supervising property staff including leasing, marketing, accounting and facility team members. Work with regional and corporate level staff to provide and/or coordinate training for all newly hired team members and ongoing education as needed or required.

2. Collaborate with the Leasing Manager to create and implement the community’s marketing plan to achieve or exceed budgeted occupancy for the property. Assess market conditions in conjunction with historical leasing information to monitor leasing velocity projections. Successfully implement renewal and new leasing campaigns.

3. Responsible for adhering to the budget and actively participating in monthly financial performance reviews. Monitor monthly operating statements. Control delinquency, collections and expenditures.

4. Work in conjunction with the Facilities Manager to develop Capital Improvement and Preventive Maintenance Plans to maintain the value of the asset. Collaborate with Facilities Manager on Turnover planning and execution.

5. Establish relationships with key University officials. Enhance partnerships with critical University departments such as Housing and Residence Life, Off Campus Housing, International Student Affairs, Orientation Services, Greek Life and athletic teams.

6. Manage property risks effectively by communicating potential liabilities, and reporting incidents in a timely manner.

7. Maintain and process payroll records. Closely monitor employee hours to prevent overtime unless previously approved or due to an emergency situation.

8. Foster a positive community atmosphere for residents through activities, events and customer service to encourage resident retention.

9. Follow, and direct team members to follow, all Company policies and procedures.

Qualifications

Required Experience:

A minimum of four years of various experience in the student/multi-family housing industry or hospitality industry is required.

A minimum of two years’ experience at the management level is strongly preferred.

Experience in the off-campus student housing industry is strongly preferred.

Required Education/Training:

A Bachelor’s degree is preferred. A high school diploma or equivalent is required.

Industry specific certifications such as CAM, CPM or IREM is preferred.

Required Skills and Abilities:

Demonstrated leadership skills.

Ability to effectively manage and delegate numerous tasks in a short period of time.

Proven proficiency in all areas of property management operations.

Strong organizational, analytical, financial and decision-making skills.

Excellent communication, management and customer service skills.

Strong competency with email and internet usage, as well as word processing and spreadsheet programs.

Experience with Property Solutions Entrata a plus.

Working Conditions:

Majority of working hours will be spent inside an office. Exposure to adverse weather conditions such as rain, sleet, snow, and extreme high or low temperatures may be required to complete such duties as marketing the property, meeting with University officials or vendors, giving tours of the model and community amenities to prospects or during the turn over period.

Blackout periods for vacation days may be enforced during high-volume times of year for turnover, approximately July 15 - September 15 dependent upon specific market needs and conditions.

Travel outside of the local market to attend company and/or industry meetings or conferences will be minimal. Notification will be provided as far in advance as possible in order for personal arrangements to be made.