19 Customer Experience Representative Jobs in Manhattan, KS
The Master Teacher is Hiring a Customer Experience Representative Near Manhattan, KS
For over 50 years, The Master Teacher has been providing essential solutions to meet the professional development needs of K-12 educators. In addition, we also honor and celebrate educators by offering a full line of awards and gifts that are made in our production facility in Manhattan. We are a family-oriented business with a fun, supportive, and teamwork environment.
The Customer Experience Representative is a key member of our sales and support team who delivers white-glove service to customers. You will assist customers with questions related to our eLearning solutions via chat, phone, and email. You will work hand-in-hand with our sales and support team members to resolve support cases at lightning-fast speed. If you enjoy supporting and helping others and have a friendly and enthusiastic personality, then this is the right job for you.
Looking for someone who:
- Is interested in a position with excellent growth opportunity.
- Is a self-starter and is driven and passionate about helping customers.
- Has outstanding communication skills.
- Achieves a high level of professional customer service and works well in a fast-paced, dynamic environment.
- Is an effective communicator who understands the importance of listening and being empathetic.
- Is highly organized and very detail oriented.
- Has solid computer and multi-tasking skills.
- Has excellent written and verbal communication skills.
- Is a team player with a desire to help and support our customers and our sales and support team.
- Is proficient in Excel.
- Has a high school diploma or equivalent.
Knowledge in NetSuite is a plus.
Responsibilities include:
- Responding promptly and politely to customer inquiries via chat, phone, and email.
- Setting up user accounts and assigning content in our eLearning platform.
- Assisting school administrators with support questions related to the eLearning platform, account set-up, and user reports.
- Communicating, coordinating, and supporting the sales team with account management and set-up.
- Providing clear documentation on account interactions in NetSuite.
- Having a complete understanding of how our eLearning solution works, inside and out.
- Processing sales orders and invoices and keying payments for customers.
The position offers:
- Excellent benefit package including health, dental, and vision insurance; 401K with company match; and paid time off.
- Great working environment with supportive team.
Schedule: Monday - Friday, 9am-6pm
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Ability to commute/relocate:
- Manhattan, KS: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
Job Summary
Full Time
Print & Book Publishing
$32k-40k (estimate)
05/24/2023
12/31/2023
masterteacher.com
MANHATTAN, KS
50 - 100
1969
TRACEY DEBRUYN
$5M - $10M
Print & Book Publishing
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The job skills required for Customer Experience Representative include Customer Service, Planning, Listening, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Experience Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Experience Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Experience Representative positions, which can be used as a reference in future career path planning. As a Customer Experience Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Representative. You can explore the career advancement for a Customer Experience Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Experience Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Experience Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Experience Representative job description and responsibilities
Collaborated with various team members across departments to problem solve and exceed customer expectations.
02/09/2022: Asheville, NC
Customer experience representative also have access to responses for the most commonly asked questions and to specific guidelines for dealing with requests or complaints.
03/04/2022: Augusta, GA
Customer experience representative document their exchanges with clients, often using customer relationship management software.
02/20/2022: Atlantic City, NJ
They generally need to know how to create and update tickets and how to search for customer records.
12/25/2021: New Bedford, MA
Customer service representative listen to or read about customer problems and suggest solutions.
02/09/2022: Allentown, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Experience Representative jobs
Customer service representatives must have distinct personalities.
02/05/2022: Norwich, CT
Most customer service representative jobs require candidates to complete on-the-job training.
02/13/2022: Burlington, VT
Customer service representative should have sound knowledge of the product/service which will help them suggest a solution to the customer right away.
02/15/2022: Appleton, WI
The person needs to know when to ask for referrals or reviews from customers.
01/29/2022: Winston Salem, NC
Customer experience representative must be patient and polite, especially when dealing with difficult or angry customers.
12/27/2021: Baltimore, MD
Step 3: View the best colleges and universities for Customer Experience Representative.
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