Job Description

Make your mark, by being part of a high performing team which supports and inspires you to reach your highest potential !

• Manage the operations of Housekeeping and Front Office of the hotel in order to maximize profitability and to ensure superior guest service and product quality
• Develop, recommend, implement and manage the operational department's annual and long term goals
• Ensure that Housekeeping and Front Office departments are maximizing revenue and profit potentials while minimizing costs
• Manage operational expenses to stay within budget guidelines, as well as gather and report financial information to the General Manager
• Manages performance issues that arise within the Housekeeping and Front Office departments, as well as train, develop, coach and counsel, conduct performance evaluations and resolve problems of departmental team members and managers
• Oversees the third party security, valet, and engineering functions for day-to-day operation
• Is a resource and hotel liaison with the food and beverage partner
• Is an integral part of the business team, attends all scheduled meetings and contributes actively with proper preparation
• Ensures guest and employee satisfaction, while maintaining market competitiveness and exceptional financial performance

Job Qualifications

• Minimum of 5 years operational management experience preferably in the luxury setting
• A strong understanding of hotel operations and administration to include, budgeting, forecasting, human resources. sales, pricing, revenue management and marketing
• Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches
• Must have strong decision making skills
• Strong oral and written communication skills
• Must perform well under stress and be adaptable to changing work environments
• Ability to train and develop team members
• Ability to work effectively in a team environment and take initiative
• Excellent organizational skills
• Computer skills (word processing, spreadsheet, and presentation software)
• Ability to naturally engage with anybody and show empathy; have genuine care and concern for both the well-being of our guests and fellow team members.
• A desire to learn and grow in a professional, fun and fast paced environment