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JOB SUMMARY
The position is responsible for implementing quality assurance processes that meet the company’s mission and brand standards, target customer needs, ensure employee satisfaction, and focus on continuous improvement at the property level. This position champions the Quality function and builds support for change.
CANDIDATE PROFILE
Education and Experience
• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major 3 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
OR
• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 1 year experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
CORE WORK ACTIVITIES
Managing Quality Assurance Goals
• Coaches managers on adopting the Total Quality Management leadership style.
• Conducts monthly audit to ensure compliance with company and brand standards
• Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
• Directs property quality efforts to address critical customer requirements.
• Assists with regional and/or company-wide implementation of company best practices.
• Facilitates process improvement teams, assuring use of the systematic processes, and improvement is achievable and measurable.
Managing Quality Tools
• Ensures that management practices at all levels are aligned with quality tools by providing training in quality sciences.
• Uses data collection methods to compile, display, track, and analyze defect trends.
• Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.
• Analyzes issues and identifies trends.
Managing the Guest Experience
• Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.
• Responds to and handles guest problems and complaints.
• Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
• Models service behaviors that meet or exceed guest expectations.
Other
Retail
09/30/2022
12/12/2022
losgatosluxcars.com
LOS GATOS, CA
25 - 50
2009
BRUCE H QVALE
$10M - $50M
Retail
The following is the career advancement route for Quality Manager positions, which can be used as a reference in future career path planning. As a Quality Manager, it can be promoted into senior positions as an IT Quality Assurance Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Quality Manager. You can explore the career advancement for a Quality Manager below and select your interested title to get hiring information.
If you are interested in becoming a Quality Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Quality Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Quality Manager job description and responsibilities
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Checking product development and manufacturing processes to ensure quality standards are met.
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Before creating a product, the quality manager works with other management staff to brainstorm an efficient development process.
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Collaborate with an organization’s purchasing manager to ensure raw materials from external suppliers meet quality requirements.
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Propose actions required to achieve and/or maintain acceptable quality standards.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Quality Manager jobs
Quality managers must understand these standards to be sure that they are met.
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To ensure health and safety standards, quality managers must create and maintain up-to-date product or process specifications.
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Support new product launches to ensure that supplier quality meets the required standards.
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Proactively discuss audit quality matters with teams and help develop strategies to deliver high audit quality audits.
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Ensure that training plans are rolled and deployed to all departments with regards to all aspects of quality.
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