****Please read the entire job description and requirements before applying****

Duties and Responsibilities:

• Overseeing the front desk team and training employees
• Reporting to the hotel general manager regarding guest satisfaction, and front desk employee progress and issues
• Promote teamwork and quality service through daily communications and coordination with other departments
• Serving as the primary point of contact for guests at the front desk, checking guests in and out, and resolving any guest issues

• Utilizing excellent customer service skills, and welcoming all guests in a friendly and professional manner

• Register guests, issue room keys, and provide information on hotel services and room location

• Answer phones and emails in a prompt and courteous manner

• Up-sell rooms where possible to maximize hotel revenue

• Accurately process all cash and credit card transactions in accordance with established procedures, including but not limited to posting charges, completing cashier and other reports, and preparing deposits

• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up

• Respond appropriately to guest complaints, and make appropriate service recovery gestures in order to ensure total guest satisfaction

• Book guest reservations that are requested either by phone or from within the hotel. Process cancellations, revisions, and information updates on reservation changes

• Perform clerical duties and other duties as assigned including guest room tours, concierge services, special guest requests, etc.

Qualifications and Requirements:

• High School diploma or equivalent
• 2-3 years experience in a hotel front desk position
• Fluent verbal and written English skills
• Previous management or supervisor experienced preferred
• Some college education is preferred
• Spanish speaking or bilingual candidates preferred
• Previous experience working front desk in a boutique hotel setting preferred

This job requires ability to perform the following:

• Frequently standing up

• Carrying or lifting items weighing up to 20 pounds

• Computer and office equipment proficiency

• Communication skills

• Proficient and fluent level of reading and writing

• Basic math skills

• Problem solving, reasoning, motivating and training abilities

• May be required to work nights, weekends, and/or holidays. Availability to occasionally cover a 3pm-11pm or 11pm-7am shift is needed for emergency situations

Overview

This position is a full time position, consisting of 5 shifts per week from 7am to 3pm. Since our boutique hotel only has 18 rooms, the majority of your shifts will be solo at the front desk. This is a temp to hire position, meaning the decision to keep a candidate onboard may be affected by their performance during the training period. All training is paid, and we do hire and train with the intent of full on-boarding. We are looking for someone who wants to stay and grow with the company.

Additional Information

We don't have onsite parking available, but this position does come with a free parking spot through our valet company which is located up the street from our hotel.

This position includes 5 days paid vacation (available after being with the company for a year minimum). The position does not include any other benefits such as health insurance.

*****Do not contact the hotel directly regarding your application status. Candidates who call or email the hotel directly will not be considered*****

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Weekend availability

Supplemental pay types:

• Commission pay
• Tips

COVID-19 considerations:
For the safety and well being of our employees and hotel guests, everyone is required to wear masks and social distance while on premise. Hand sanitizer is provided at main stations and on every floor. Masks and gloves are provided for employees.

Application Question(s):

• Why are you interested in this position?

Education:

• High school or equivalent (Required)

Experience:

• Hotel Front Desk: 2 years (Required)
• Hotel management: 1 year (Preferred)

Language:

• Spanish (Preferred)

Work Location: One location