Overview Founded in 1964 and headquartered in Cincinnati, Ohio, Hillman Solutions is a leading North American provider of complete hardware solutions. Delivering simple solutions in a complex world to 26,000 customers including Lowe’s, Home Depot, Tractor Supply, Ace Hardware, True Value, Do-It-Best, Walmart, and many more. Hillman designs innovative products and merchandising solutions for complex categories and provides outstanding customer service. Hillman continues to grow as the leading provider of complete hardware solutions by delivering a ‘small business experience with ‘big business’ efficiency. Careers at Hillman include design, engineering, finance, information technology, product management, sales, retail merchandising, warehouse operations, and many more. Job Summary Services assigned account responsibilities maintaining excellent customer service and relationships. Essential Job Functions* Service – Provide a superior level of service to existing accounts. Maintain adequate call cycle and call frequencies with existing accounts. Maintain display appearance to Hillman standards. Update merchandising of displays to current standards. Prepares special orders when required. Relationship Building – Develops professional business relationships. Works closely with existing accounts to grow and develop their market share. Develops a partnership that exemplifies trust and confidence in the Hillman program. Develops a relationship built on trust and integrity. Communications – Communicate effectively with customers and management. Communicates weekly with Field Sales Manager. Informs management of any competitive issues. Informs management of current market trends. Respond promptly to all customer issues and concerns. Administration – Completes all administrative job requirements. Completes all business reporting requirements. Maintains monthly planner. Works with corporate staff to coordinate special projects and programs. Completes expense reporting requirements. Maintains a current knowledge of the company’s policies, products, programs and field operations. 6. Safety – Incorporate safety into every aspect of how business is conducted. Supports all safety polices/procedures as required by law and Company policy. Conducts safety observations relating to job requirements and provides feedback to management. Reports all safety incidents in a timely manner. Knows and follows the corporate safety policies and procedures. Provides and maintains a clean and safe work environment. * This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Employees are expected and encouraged to participate in safety and health program activities including immediately reporting hazards, immediately reporting unsafe work practices and incidents to supervisors, wearing required personal protective equipment, and participating in and supporting safety committee activities. Education & Experience High school degree or GED or equivalent work related experience. Competencies: Personal Leadership - Takes initiative, and follows through on promises; accepts responsibility for mistakes; protects confidentiality; voices disagreement with tact; accepts & implements change. Internal & External Customer Service - Exhibits cooperative behavior; anticipates customer needs & initiates service in a timely manner; exceeds service expectations at all times. Communication - Communicates verbal & written information in a clear, concise manner; invites contact and listens with respect; responds to voice and email in a timely manner. Teamwork - Arrives at meetings and appointments on time; interacts well with various personalities; shares resources; supports team decisions; contributes to team projects when asked. Results Oriented - Possesses current industry & job knowledge; is organized & efficient; demonstrates effective time management & multi-tasking skills; makes decisions in a timely manner. Qualifications: Retail or customer service experience. Sales experience and hardware industry background preferred. Excellent interpersonal and communication skills. Strong presentation skills. Strong organization and time management skills. Able to travel up to 75% of the time. Maintain a valid driver license and vehicle insurance. Able to operate a motor vehicle safely and lift 70 pounds. Knowledge of Word, Excel, PowerPoint and Windows Operating System. #BuiltHillmanStrong #EX #SalesManagement #manager