3 Call Center Representative Jobs in South Burlington, VT
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The Heritage Automotive Group is Hiring a Call Center Representative Near South Burlington, VT
The Heritage Automotive Group is looking for a reliable and friendly Call Center Representative to join our service team. The Call Center Rep. is responsible for answering incoming customer phone calls. You will be scheduling service appointments and assisting customers with their service needs.
If you enjoy customer service and have a positive attitude, we want to hear from you!
\nPrimary Responsibilities:
- Answer all incoming calls (200-300 per day between 6 individuals).
- Assist each caller with the best customer service possible.
- Schedule all Service appointments.
- Review each vehicle's service history and recalls; advise customer appropriately and schedule accordingly.
- Keep up to date with all Toyota and Ford recalls.
- Track and schedule recalls as parts become available.
- Respond to all online chats and text messages.
- Monitor all appointments made online, fixing and calling customers as needed for service.
- Stay up to date on training through the University of Toyota, dealership provided training, etc.
- Other miscellaneous Call Center related tasks as needed.
- High school diploma or equivalent plus a minimum of one year relevant experience.
- Outstanding telephone skills: ability to converse comfortably and clearly with multiple people and to be courteous, efficient, and assertive in dealing with customers.
- Firm knowledge relevant to the customer service function.
- Strong computer skills; typing, filing and other basic office skills.
- Ability to multitask answering calls and using the computer program necessary to schedule the appointment or answer the customer inquiry.
- Ability to work cooperatively with other company staff, and handle customers in a courteous and efficient manner, regardless of the customer temperament.
- Prior experience in an Automotive setting a plus.
- Medical along with dental/vision/life/disability insurance;
- Flex spending accounts; 401(k) with company match;
- Immediate accrual of paid time off;
- Wellness offerings; substantial vehicle/service discounts;
- Annual incentives and opportunity for advancement;
- Community involvement, company events & more!
Job Summary
Full Time
Retail
$29k-36k (estimate)
06/23/2022
04/16/2023
bladegroup.co.uk
ABINGDON, ENGLAND
<25
<$5M
Retail
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The job skills required for Call Center Representative include Customer Service, Call Center, Scheduling, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Representative positions, which can be used as a reference in future career path planning. As a Call Center Representative, it can be promoted into senior positions as a Contact Center Representative IV - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Representative. You can explore the career advancement for a Call Center Representative below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Representative job description and responsibilities
Call center representatives must be professional throughout each phone call and to other call center employees.
02/12/2022: La Crosse, WI
Therefore, call center representatives should be open to work rotational shifts and adapt to a flexible work schedule.
01/09/2022: High Point, NC
A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.
12/14/2021: Galveston, TX
The representatives should also use their problem-solving skills to resolve customer queries effectively.
01/05/2022: Sioux City, IA
The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.
12/26/2021: Greensboro, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Representative jobs
Working as a call center representative requires a fast typing ability.
12/22/2021: Orange, CA
Perfect for Call Center Representatives with two to five years of experience.
12/20/2021: Roanoke, VA
Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.
02/10/2022: Greenville, MS
Excellent follow through skills, responding timely to phone calls, tasks, and projects; accuracy and attention to detail are a must.
02/28/2022: Jamestown, NY
Previous call center experience preferred but not required.
12/17/2021: Greenville, MS
Step 3: View the best colleges and universities for Call Center Representative.
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