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The Henry Ford
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Service Desk Technician (part time)
The Henry Ford Dearborn, MI
$49k-61k (estimate)
Part Time 7 Months Ago
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The Henry Ford is Hiring a Service Desk Technician (part time) Near Dearborn, MI

The Henry Ford is a nonprofit organization, an internationally recognized cultural destination, and a one-of-a-kind workplace. Our team is inspired daily by one another as well as the authentic stories of innovation that we share across our four venues. We want you to be part of this legacy and take it forward.

The Information Technology Services team is looking to add a part-time Service Desk Technician. This critical role will provide excellent service as the first line of technical support to the business end-users within the institution. As a Service Desk Technician, you will manage the help desk ticket backlog to ensure responsiveness and quality. Additionally, you will be responsible for providing technical support for all aspects of users’ desktops. Activities include setup and orientation/training, troubleshooting and resolution of operating problems and needs gathering for user applications. participate or lead end-user training, process documentation planning, and ITS helpdesk management. If you are a customer-focused professional who enjoys troubleshooting and training others on the wonders of technology, please apply!

This position supports the museum and Greenfield Village, which will require frequent walking, occasionally outdoors, and in all weather during the spring, summer, and fall.

Essential Responsibilities

  • Provide institute-wide technical support for the use of all desktop components in a campus networked environment including the PC desktop, telephone, Microsoft Windows, MS Office, Outlook, voice mail, and printing, and point-of-sale workstations, including cash drawers, and receipt and ticket printers.
  • Provide hands on technical assistance with user desktops that may involve hardware installation, Windows operating system installation, software loading and hardware and software troubleshooting and correction.
  • Build new and used workstations and ensure standard software loads. Setup workstations for users. Provide initial orientation in the use of PCs, phones, printers, etc.
  • Answer the help desk phone line and provide answers, troubleshooting and other assistance as needed.
  • Manage (prioritize and access) and complete ‘tickets’ through the help desk management system to ensure user satisfaction according to ITS standards. Ensure that tickets are completed according to criticality and not lost. Key in the audit trail of work performed.
  • Write and maintain documentation on procedures for both IT staff as well as end users.
  • Assists in managing the desktop equipment and software inventories databases.
  • Manages the scheduling and maintenance of loaner equipment to ensure proper coverage of laptop.
  • Assist in the development and deployment of custom applications on an as-needed basis from needs gathering through implementation. Develops, tests, and deploys standard system images.
  • Participates in user software training sessions on an as needed basis.
  • Standard work hours are 8:30am – 5pm, 7 days / week. Hours may vary for special events and during the holiday seasons. Schedules are developed by the Technical Support Supervisor.

Your Qualifications

  • High School diploma AND 1 or more years of computer support experience OR Bachelor’s degree in related technical field
  • Proficient in Windows Operating Systems and all Microsoft Office suite of applications

It is the policy of The Henry Ford to prohibit discrimination in any employment, donor or volunteering opportunity (including but not limited to recruitment, hire, employment, program participation, promotion, salary, benefits, termination and all other terms and conditions of employment or service as a volunteer) based on race, color, sex, sexual orientation, gender, gender identity/expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability. Marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. This Policy applies to all of our employees, donors and volunteers to ensure that they are treated without discrimination.

Job Summary

JOB TYPE

Part Time

SALARY

$49k-61k (estimate)

POST DATE

08/01/2023

EXPIRATION DATE

08/01/2023

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The job skills required for Service Desk Technician (part time) include End-User Training, Hardware Installation, Help Desk, Help Desk Management, Innovation, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Technician (part time). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Technician (part time). Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Service Desk Technician (part time) positions, which can be used as a reference in future career path planning. As a Service Desk Technician (part time), it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Technician (part time). You can explore the career advancement for a Service Desk Technician (part time) below and select your interested title to get hiring information.

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If you are interested in becoming a Service Desk Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Technician for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Service Desk Technician job description and responsibilities

Moreover, technicians develop and deploy solutions for all computer-related problems and take action to resolve them whenever they arise.

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A help desk technician responds to customer queries to provide technical assistance.

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Service Desk Technician need a deep understanding of computer hardware and software.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Service Desk Technician jobs

Some service desks have specialized functions

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As technology changes, so too will the role of the service desk.

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Companies routinely hire a range of experience levels, from entry to expert, to handle their ongoing service delivery.

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As businesses grow, their need for competent help desk support will grow.

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Different businesses use different software and administration networks to accomplish help desk support, but many technical skills are transferrable.

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Step 3: View the best colleges and universities for Service Desk Technician.

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