Description

 As a recognized leader in our field, The Guidance Center provides a broad range of services that have helped children, adults and families unlock potential and build better lives since 1958. With 25 programs we offer treatment, prevention, growth and education services to more than 15,000 people annually. Together we: Nurture development. Foster resilience. Cultivate well-being.

We have an exciting opportunity for a Program Manager to join our team of talented professionals.

The Program Manager of Intellectual and Developmental Services will be responsible for the administrative and clinical functioning of the IDD programs, including the orientation, training, and clinical supervision of staff and any administrative functions necessary for the delivery of services to clients who are enrolled in these programs. Responsibilities will also include community liaison activities necessary to establish and maintain effective partnerships. Must have a working understanding of the requirements of different funding sources as they relate to specific programs and projects. Regular working hours are Monday through Thursday 8:30 a.m.-7:00 p.m. and Friday 8:30 a.m.-5:00 p.m. Based on the needs of clients and the programs, additional hours, including evenings and weekends, may also be required. 

Responsibilities:

1. Manage the implementation IDD programs as assigned

2. Ensure that program site/s provide a safe, welcoming, and trauma-informed environment for clients, their families and staff

3. Ensure that clients, families and other guests who visit TGC consistently receive exceptional customer service

4. Assist with staff recruitment, and make recommendations regarding the hiring, promotion and release of staff

5. Provide training to Supervisors and program staff as needed

6. Provide clinical and administrative supervision to Supervisors and program staff as needed 

7. Monitor and provide feedback regarding staff performance

8. Assist with development of protocols, policies and procedures 

9. Work within established program budgets, and submit financial reports as required by the agency and funding sources

10. Develop and maintain collaborative relationships with agency staff and community partners

11. Advocate on behalf of IDD clients and their families to help them meet their needs and improve their quality of life 

12. Participate in the assessment of community needs and service gaps

13. Work in conjunction with inter-departmental groups to ensure the quality, continuity and consistency of services

14. Participate in committees, task forces and other work groups within and outside of the agency as assigned

15. Work collaboratively to identify and eliminate barriers to services, and enhance existing services to meet the needs of adults and families

16. Work in consultation with the Total Quality Management Department to ensure that service activities and case records meet or exceed the standards established by the Joint Commission and other accrediting bodies 

17. Responsible for participating in monthly Total Quality Management Committee meetings

18. Monitor the implementation and adherence to the established quality improvement initiatives, activities and policies

19. Participate in program evaluation and program development initiatives

20. Complete a minimum of 24 hours of program or position specific training annually

21. Complete clinical and other documentation in a timely manner consistent with agency the policies and procedures

22. Carry an agency cell phone as needed

23. Follow a professional code of ethics

24. Other duties as necessary.

Requirements

•  A Masters Degree in one of the mental health professions.
•  Five (5) or more years of experience in the evaluation and treatment of adults and children with Intellectual and Developmental Disabilities, and at least one (1) year of experience in a supervisory role. 
• Must meet the criteria for Qualified Intellectual Disability Professional consistent with current certification standards for adult programs within 120 days of hire.
• Must possess and maintain appropriate certification and/or licensure with the State of Michigan. 
• Must have some experience with program development and program evaluation. 
• A valid driver’s license and a favorable driving record. 
• Additional requirements include: a nonjudgmental approach that reflects cultural competency and sensitivity to the unique needs and diverse experiences of individuals and families, the ability to engage and maintain therapeutic relationships, the ability to develop collaborative relationships with agency staff and community partners, and the ability to assess and intervene within complex family and community systems. Must have effective interpersonal communication and organizational skills, and a willingness to be flexible, patient and creative. Must have the ability to appropriately handle crisis situations.