Position: General Manager

Date Open: October 3, 2022

Applications Close: October 31, 2022

Type: Full-time (Exempt) Position

POSITION SUMMARY:

The General Manager (GM) manages all aspects of @the Grounds operations, including activities held at the campus, facilities operation and maintenance, budget and accounting systems for monetary control, marketing of the campus year-round, marketing and operation of the Annual Placer County Fair, promotion and support of the fairgrounds events, space rentals, and supervision of staff. Ensures the sustainable operation and management of @the Grounds as a premier sporting, meeting, event, festival, fair, and celebration destination. Works under the direct supervision of the CEO.

PRIMARY RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

• Oversee continued development, enhancements, and operation of @the Grounds events, including the Annual Placer County Fair.
• Aggressively promotes the use of @the Grounds complex to maximize its utilization through various sources, including Placer Valley Tourism, amateur sports, and meeting/event industries, to ensure maximization of site usage and revenue streams.
• Negotiates lease agreements, contracts, and agreements in the best interests of @the Grounds.
• Develop and implement strategic short- and long-term goals to increase profitability using a combination of sales, building, and cost control while ensuring a quality guest experience.
• Oversee an aggressive marketing/sales plan for sponsors.
• Conducts marketing, budgeting, and weekly staff/partner meetings.
• Provides for control of day-to-day operations; assures the coordination of plans, programs, tournaments, and events; conducts post-event operational, financial review, and analysis.
• Provides or coordinates for timely and effective response to directives and requests from internal and external organizations and individuals, assures and maintains the integrity of the complex in all communication and personal contacts.
• Evaluates facility practices and recommend improvements to better reflect the needs of any customer or group and to improve the efficiency and safety of operation in compliance with laws and regulations, policies, and procedures.
• Operate and maintain @the Grounds in compliance with all State, Federal, and local laws and policies.
• Maintain high standards of cleanliness throughout the complex and ensure the facility and grounds are well-maintained and up to codes/standards to meet the general needs of users and the expectations of the Board and the County.
• Make recommendations for capital improvements and request appropriations as needed.
• Other duties as assigned.

Managerial/Administrative

• Responsible for managing and leading a large team of both full and part-time.
• Lead Team Members to deliver excellent customer service and set a positive example.
• Hire, schedule, train, evaluate, and certify the team to be skilled and knowledgeable on various operational, safety, and legal responsibilities.
• Maintain departmental staff records; administer performance evaluations and disciplinary action in accordance with policy and procedures.
• Monitor, recommend, implement, and communicate fee schedule changes as needed.
• Strategically organizes, develops, schedules, and supervises day-to-day operations of the entire complex.
• Resolve issues and conflicts as they arise.
• High-level written communication, preparation, delivery of professional presentations, and risk management with a focus on safety protocols.
• Develop and administer a yearly budget to the satisfaction of the CEO and Board, with monthly updates and forecasts for revenues and expenditures.

Qualifications, Knowledge, and Skill

• A dynamic leader with visionary abilities
• Excellent communication and interpersonal skills and organizational ability.
• A great listener and collaborative.
• The ability to work with and maintain highly confidential information is required.
• Ability to work nights, weekends, and holidays as required by event schedules.
• Ability to work simultaneously with a wide variety of vested interest groups and to foster a cooperative environment.
• Demonstrated knowledge of the principles and practices used in the successful management of event facilities.
• Technology savvy, including knowledge of Microsoft Word, Microsoft Excel, and internet proficient.
• Ability to anticipate problems and implement immediate corrective action.
• Ability to perform effectively under significant pressure typically associated with meeting the demands and timetables of the event industry.
• Considerable knowledge of safety regulations and other federal, state, or local laws and regulations.
• Strong orientation towards hospitality/customer service for the meeting, sports, events, and entertainment industry.
• Strong knowledge of budgeting, event management, facility operating standards, building maintenance, custodial, personnel, and office management.
• Effective supervisory skills. Ability to deal effectively with human resource and personnel problems; to deal constructively with conflict; to motivate, provide counsel and execute appropriate solutions.
• Ability to work around animals typically found in a County Fair 4-H environment (cattle, pigs, dogs, etc.).

Education and Experience:

• Proven track record in working with, leading, and developing a diverse staff team.
• AGM or GM with an arena, stadium, event, or convention center preferred. Preferred experience working with publicly owned facilities, festivals, and live event production.
• A 4-year degree is preferred, and a minimum of 7 years of management experience leading a large team.
• Programming knowledge of various sports leagues, clinics, and tournaments is highly desirable.
• A proven track record in identifying and creating revenue while driving service and guest experiences for all types of events.
• Familiarity with fairs, 4-H, and FFA programs.

TOP PRIORITIES:

1. Ensure @the Grounds service levels, operations and facilities are first in class by assessing the high level of customer service and efficiency.
2. Work with and access current team to create and cultivate company culture and team building and ensure a high level of efficiency throughout all departments.
3. Review current policies and procedures…evaluate, revise and refresh to advance service levels, booking, financial mechanisms, and operating efficiencies.
4. Meet with the CEO to begin a strategic plan with accountable benchmarks/goals and execute the strategic plan.
5. Understand the budget, operating forecast, revenue projections, and funding.
6. The GM will be evaluated based on the facility's financial performance, customer retention, new business development, and new program expansions. Other responsibilities will include staff development and innovation to meet our client's expectations.

This description/posting describes the general purpose and responsibilities assigned to this job and is not an exhaustive list.