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The Grand at Utica
Utica, NY | Full Time
$32k-41k (estimate)
3 Months Ago
Concierge
$32k-41k (estimate)
Full Time 3 Months Ago
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The Grand at Utica is Hiring a Concierge Near Utica, NY

Nursing Home Concierge AT YOUR SERVICE - Full-time Tues.-Sat 10am-6pm

The Grand at Utica is looking to hire a Concierge to enhance the Hospitality in our Skilled Nursing Facility.

JOB SUMMARY: The Concierge is responsible for coordinating guest hospitality services for residents and family members within the facility. This position is a key stakeholder in creating a positive service environment. The successful candidate will create and maintain a strong, cross-functional staff relationship; by encouraging communication, dedication to customer service and a commitment to quality improvement. This position is responsible for collaborating and establishing high performance work teams and autonomous multi-skilled teams with total process ownership. This position comes with significant challenges, responsibilities and expectations. It also offers opportunities to work directly with local and corporate leadership teams to develop, maintain and exceed The Grand Healthcare System service experience and the culture within the facility.

ESSENTIAL DUTIES:

  • Assists in developing follow-up procedures for identified room for improvement areas.
  • Responsible for leading both the Concierge and the Grand Experience Programs through our values and service standards. i.e. teamwork and innovation.
  • Greet and direct guests, visitors, and staff; handle questions/concerns efficiently.
  • Assess customer needs and limitations by making decisions on type and quality of information to provide which may include but not limited to; Assist guests with faxes, email and iPad needs, food requests, flower orders, library and movie requests.
  • Manage difficult or emotional customer situations and identifies and resolves problems in a timely manner.
  • Respond to all guests’ requests for assistance while maintaining Guest privacy and dignity at all times as well as guest confidentiality.
  • Model positive team behaviors, smile, consistently demonstrate friendliness and express a genuine caring attitude toward guests.
  • Escort guests as needed.

Why you’re a good candidate:

  • Requires minimal supervision on a daily basis and demonstrates willingness to make decisions and take action.
  • Exhibits sound and accurate judgment and supports and explains reasoning for decisions.
  • Demonstrate ability to work with others in a professional atmosphere.

Qualifications/Requirements:

  • Experience with seniors, health care and service delivery.
  • Customer Service/Hospitality background-emphasis highly preferred.
  • Strong verbal and written communication skills required.
  • Proficient with Microsoft Office.
  • Ability to work well with others in a fast paced dynamic environment.

Location:

  • Utica, NY

Job Summary

JOB TYPE

Full Time

SALARY

$32k-41k (estimate)

POST DATE

12/09/2022

EXPIRATION DATE

02/23/2024

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The job skills required for Concierge include Customer Service, Leadership, Teamwork, Written Communication, Decision Making, Dedication, etc. Having related job skills and expertise will give you an advantage when applying to be a Concierge. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Concierge. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Concierge positions, which can be used as a reference in future career path planning. As a Concierge, it can be promoted into senior positions as a Concierge Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Concierge. You can explore the career advancement for a Concierge below and select your interested title to get hiring information.

If you are interested in becoming a Concierge, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Concierge for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Concierge job description and responsibilities

The role of personal concierge comprises various tasks like paying household bills, housekeeping, organizing events, making reservations at the hotels and restaurants, moving stuff through relocation, etc.

02/06/2022: Huntington, WV

Other roles and duties of a corporate concierge are to provide personal assistance, social activities, dinner reservation, buying tickets, and making deals with clients.

01/03/2022: Dayton, OH

A concierge acts as a local expert for guests at hotels.

02/08/2022: Monroe, LA

Concierges provide excellent customer service to all hotel guests throughout their stay.

03/01/2022: Amarillo, TX

Concierges use customer service skills to anticipate and meet guests’ needs.

01/18/2022: South Bend, IN

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Concierge jobs

Concierge should reflect a familiarity with how businesses operate.

02/18/2022: Santa Cruz, CA

Concierges must be approachable, empathetic, diplomatic, even-keeled, patient, and discreet.

01/10/2022: Saint Petersburg, FL

A great Concierge doesn’t care how much money they have or how they look, they provide the same quality of service to all their guests.

02/02/2022: Stamford, CT

A great Concierge will tailor every aspect of their guest’s or client’s request down to the last detail.

12/12/2021: Detroit, MI

A concierge should also have extensive knowledge about the local area, perhaps even building relationships with managers at top restaurants so they can secure hard-to-get reservations.

12/15/2021: Brownsville, TX

Step 3: View the best colleges and universities for Concierge.

Butler University
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